Chapter 4: Call Center Agents Operations; Activating After Call Work; Activating Auxiliary Work - Avaya J169 Manual
Using ip phone sip in a call center
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- Installing and administering (203 pages) ,
- Manual (170 pages) ,
- Instructions for use manual (127 pages)
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Chapter 4: Call Center Agents operations
Activating After Call Work
About this task
You can activate After Call Work at any time while you are logged in as an agent. If After Call
Work is activated on a call, the phone indicates the pending status of the After Call Work when the
call is released.
Procedure
1. Press Main menu, and scroll to Features.
2. Press one of the following:
• Enter
• OK
3. From the Features list, scroll to After Call Work.
4. Press one of the following:
• Enter
• OK
Result
The After Call Work icon appears on the Agent Status Line.
Activating Auxiliary Work
About this task
Use this procedure to notify the system that you are unavailable to attend any call.
Before you begin
Ensure that you specify a reason by entering a Reason Code.
Procedure
1. Press Main menu, and scroll to Features.
April 2018
Using Avaya J169/J179 IP Phone SIP in a Call Center
Comments on this document? infodev@avaya.com
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