IBM RT PC 10 Hardware Maintenance And Service page 64

Step 15
Look at the SRN.
4. Write the Service Request Number here:
HAVE YOU ANALYZED ALL THE SRAs IN THE SERVICE REQUEST
NUMBER?
NO Select another SRA number within the SRN and go to "Step 8" on
page 3-12.
YES
If
the-SRN provided by the customer did not solve the problem, go
to "Problem Determination Procedure" on page 3-22. If you
have already analyzed the problem in the "Problem Determination
Procedure" on page 3-22, contact your service support person.
Problem Isolation Charts 3-19