Troubleshooting Guide; Customer Services; Before Calling For Service; Cover How To Obtain Service - Thermador HGEW36FS Use And Care Manual

TROUBLESHOOTING GUIDE

Problem
Nothing works – display is
not illuminated
~
If an appears in the
display
If is not possible to operate
the hood

CUSTOMER SERVICES

Before Calling for Service

If the blower does not operate:
Ensure that the electrical cord is properly connected and the supply circuit is energized.
Check that the intake is fully raised.
Make sure that the blower speed control knob is not in the OFF position.
How to Obtain Service
For authorized service or parts information, call 1-800-735-4328.
We want you to be a satisfied customer. If a situation arises that has not been resolved to
your satisfaction, please let us know.
Write: Customer Support, BSH Home Appliances, Corp. 5551 McFadden Ave.,
Huntington Beach, CA 92649, or call: 1-800-735-4328.
Please include the model number, serial number, and date of original purchase/installation.
10
Possible Cause
Control button board has
become disconnected.
Filters saturated
Power failure
Remedy
Contact qualified appliance
service technician.
See "Filters and
Maintenance" Section.
Disconnect the hood from
the mains electricity supply
by pulling out the plug or
switching it off at the main
fuse box.
Wait for approx. 1 minute
and then switch it on again.