Kohler K-1913 Homeowner's Manual page 9

Troubleshooting (cont.)
Symptoms
6. Controller is making a
high pitched squeal or
beeping sound.
7. The door will not lower
and the latch pins will not
retract.
8. The door will not lower
and the seal will not
deflate with the bath
empty.
Kohler Co.
Probable Causes
A. Error code in controller has
been activated (beeping sound
heard).
A. The mounting bracket is not
adjusted properly.
B. Bumpers in strike plate need
adjustment.
C. The handle latch mechanism in
the door is not working.
D. There is excessive wear on the
latch pin and/or strike plate.
E. A roller has been damaged or
has fallen off.
A. The drain valve is connected to
another 120 V outlet and/or is
not plugged into the controller.
B. Error code in controller has
been activated (beeping sound
heard).
9
Recommended Action
A1. Reset the controller. To do this;
lower the door
quickly tap the door switch 5
times
wait 3 seconds, then tap the
switch 11 times within a 5
second span
the controller should beep 3 to
5 times to indicate the issue
has been resolved, then go
quiet.
A2. If the error code is still activated or
reoccurs, unplug the power and
call the Customer Care Center
using the information provided on
the back page of this manual.
A. Adjust the mounting brackets
outward using the slots.
B. Adjust the bumpers as needed.
C. Call the Customer Care Center
using the information provided on
the back page of this manual.
D. Apply a small amount of oil to the
face of the strike plate, replace the
strike plate, or call the Customer
Care Center using the information
provided on the back page of this
manual.
E. Replace the roller.
A. Plug the drain valve directly into
the controller.
B1. Reset the controller. To do this;
lower the door
quickly tap the door switch 5
times
wait 3 seconds, then tap the
switch 11 times within a 5
second span
the controller should beep 3 to
5 times to indicate the issue
has been resolved, then go
quiet.
B2. If the error code is still activated or
reoccurs, unplug the power and
call the Customer Care Center
using the information provided on
the back page of this manual.
1128532-5-E