Kohler K-1913 Homeowner's Manual page 10

Troubleshooting (cont.)
Symptoms
9. The bath will not drain or
drains slowly after
pressing the switch.
1128532-5-E
Probable Causes
C. The solenoid valve is not
working.
D. The primary seal system is not
operating properly.
E. The secondary seal systems are
not operating properly.
F. The controller is not working.
A. Tap toe drain will not open.
B. The door switch is not being
pressed correctly.
C. One or both drains are blocked.
D. The drain valve is connected to
another 120 V outlet and/or is
not plugged into the controller.
E. The drain valve is not working.
F. Error code in controller has
been activated (beeping sound
heard).
G. There is a loose wire connection
in the door.
H. Limit switch is not working.
I. The controller is not working.
Recommended Action
C. The solenoid valve needs to be
replaced. Call the Customer Care
Center using the information
provided on the back page of this
manual.
D. Call the Customer Care Center
using the information provided on
the back page of this manual.
E. Call the Customer Care Center
using the information provided on
the back page of this manual.
F. Replace the controller or call the
Customer Care Center using the
information provided on the back
page of this manual.
A. Close and/or clean the toe tap
assembly. Reseal and reattach the
drain. Replace if needed.
B. Press the center of the door switch
button once lightly.
C. Remove the blockage.
D. Plug the drain valve directly into J2
in the controller.
E. Replace the drain valve or call the
Customer Care Center using the
information provided on the back
page of this manual.
F1. Reset the controller. To do this;
lower the door
quickly tap the door switch 5
times
wait 3 seconds, then tap the
switch 11 times within a 5
second span
the controller should beep 3 to
5 times to indicate the issue
has been resolved, then go
quiet.
F2. If the error code is still activated or
reoccurs, unplug the power and
call the Customer Care Center
using the information provided on
the back page of this manual.
G. Call the Customer Care Center
using the information provided on
the back page of this manual.
H. The limit switch needs to be
replaced. Call the Customer Care
Center using the information
provided on the back page of this
manual.
I. Replace the controller or call the
Customer Care Center using the
information provided on the back
page of this manual.
10 Kohler Co.