IBM Aptiva Series Handbook page 119

Table 1: Hardware problems (Continued)
If the problem is:
Can't format diskette
Keyboard doesn't work or only some keys work
Note:
If any of these problems continue after taking the actions listed, see "Chapter 2: HelpWare support and services" on page 2-1 for
information on obtaining service.
Here's what to do:
1. Make sure the diskette is not write-protected.
2. Make sure you are using the correct type of diskette.
3. Make sure the drive power and signal cables are securely attached to the back of
the drive. For instructions on working in the system unit, see "Working with the
hardware in the system unit" on page 7-2.
4. Make sure Diskette Drive is enabled in Setup under Advanced Options, Security
Options.
1. Make sure the keyboard cable is correctly and securely connected to the
keyboard port (not the mouse port) on the back of the system unit.
2. Move your fingers across the keys. Make sure no keys are stuck.
3. Make sure you are using a screen that allows typing. Some screens do not.
4. Turn the system unit off, wait 10 seconds, and then turn the system unit on again.
Solving hardware and software problems 9-9