Service And Repair; Returning Units For Repair - AKG CM12/8 Manual

9. Service and Repair

If your system malfunctions,you should attempt to correct or isolate the trouble before concluding
that the equipment needs repair. Make sure you have followed the setup procedure and operating
instructions. Check out the interconnecting cords and then go through the TROUBLE SHOOTING
section in the manual
We strongly recommend that you do not try to repair the equipment yourself and do not have the
local repair shop attempt anything other than the simplest repair. If the repair is more complicated
than a broken wire or loose connection, send the unit to the factory for repair and service. Don't
attempt to adjust any controls inside the units. Once set at the factory, the various controls and
trimmers do not drift with age or vibration and never require readjustment. There are no adjust­
ments inside that will make a malfunctioning unit start working.
The AKG service department is equipped and staffed to quickly repair your equipment. In-warranty
repairs are made at no charge in accordance with the terms of the warranty. Out of warranty
repairs are charged at a modest flat rate plus parts and shipping. Since it takes almost as much
time and effort to determine what is wrong as it does to make the repair, there is a charge for an
exact quotation. We will be happy to quote approximate charges by phone for out of warranty
repairs.

10. Returning Units for Repair

You will save yourself time and trouble if you will follow the steps below:
A. DO NOT return equipment to the factory for repair without first contacting us by letter or by
phone. We need to know the nature of the problem, the model number and the serial number
of the equipment. We also need a phone number where you can be reached 8 am to 4 pm
(Mountain Standard Time).
B. After receiving your request, we will issue you a return authorization number (R.A.). This number
will help speed your repair through our receiving and repair departments. The return authoriza­
tion number must be clearly shown on the outside of the shipping container.
C. Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can
provide you with the proper packing materials. UPS is usually the best way to ship the units.
Heavy units should be "double-boxed" for safe transport.
D. We also strongly recommend that you insure the equipment, since we cannot be responsible for
loss of or damage to equipment that you ship. Of course, we insure the equipment when we
ship it back to you.
Mailing address:
AKG Acoustics GmbH
Lemböckgasse 21-25
A-1150 Wien
Austria
World Wide Web: http://www.lectrosonics.com
Shipping address:
AKG Acoustics GmbH
Lemböckgasse 21-25
A-1150 Wien
Austria
23
Telephones:
(01) 86654-545 (Tel.Service)
(01) 86654-514 (Fax Service)
CM12/8