Troubleshooting; Video Does Not Play; Msr Dock Does Not Detect The Cx5100 System - Polycom MSR Series Solution Manual

Troubleshooting

Topics:
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Video Does Not Play

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MSR Dock Does Not Detect the CX5100 System

Video Does Not Play
Symptom: Video does not play on a system when you use a USB camera.
Workaround:
You can connect your USB camera to a computer to troubleshoot the video problems.
1. Connect the camera to the USB port on your computer.
Note: Polycom recommends using a computer running the Windows 10 64-bit operating system.
2. Do one of the following:
▪ In the Polycom RealPresence Desktop, go to Settings > Camera.
▪ In the Skype for Business client, go to Tools > Video Devices.
3. Select USB camera as the video input camera.
Make a video call and check if the video appears.
4. Go to Control Panel > Device Manager > Imaging Devices and check if the USB camera is
listed.
If the USB camera does not show under Imaging Devices, run the Windows Update again.
If the camera is still not listed under Imaging Devices, replace the camera.
MSR Dock Does Not Detect the CX5100 System
Symptom: MSR Dock does not detect the CX5100 system when connected using a USB cable.
Workaround:
You can connect the CX5100 system to the MSR Dock to troubleshoot the connectivity problems.
1. Connect the CX5100 system to the MSR Dock.
The Windows Update will automatically begin on the MSR Dock.
2. If the Windows Update does not start automatically, run the Windows Update manually on the
MSR Dock.
3. Verify the software version of the CX5100 system.
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