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Polycom MGC-25 Getting Started Manual

Polycom mgc-25 video conference platform: user guide
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MGC-25
Getting Started Guide
Version 7.5

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  • Page 1 MGC-25 Getting Started Guide Version 7.5...
  • Page 2 Polycom, Inc. Information contained herein is subject to change without notice and does not represent a commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc.
  • Page 3 40°C, the ambient temperature in the rack shall not exceed this temperature. Regulatory Notices EC Mark R&TTE Directive Polycom Inc., declares that the MGC-25 with NET-2 card is in conformity with the following relevant harmonised standards: EN 60950: 1992 Including Amendments 1,2,3 & 4...
  • Page 4 Regulatory Notices Russian Communication Certificate MGC-25 complies with the Russian Ministry of Communication requirements stated in certificate OC/1-MM-15. Chinese Communication Certificate Korean Communication Certificate...

  • Page 5: Table Of Contents

    General Site Requirements ....... . . 1-3 MGC-25 Specifications ........1-4 Overview of this Getting Started Guide .
  • Page 6 MGC-25 Getting Started Guide Starting the MGC Manager ....... . 3-6 Defining an MCU .
  • Page 7 MGC-25 Management Tools ......8-1 MGC-25 Resources Report ....... . . 8-1 MCU System Configuration .
  • Page 8 MGC-25 Getting Started Guide...

  • Page 9: Before You Begin

    Before You Begin This Getting Started Guide provides information on installation and basic operation of your MGC-25. For more information on defining and running conferences, defining IVR services and managing the system, refer to the MGC Manager User’s Guide Volumes I & II and the MGC Administrator’s Guide included with the system.

  • Page 10: Safety Requirements

    Place the equipment in a well-ventilated area where the vents are free • from obstruction. • Do not place heavy objects directly on top of the MGC-25. Do not use liquids around your equipment. • • Never open or disassemble this equipment.

  • Page 11: General Site Requirements

    Placement of the System Place the MGC-25 on a hard, flat surface such as a desktop or mount it on a rack. For more information, see Chapter 2, “Installing the MGC-25 in a Rack” on page 2-8.

  • Page 12: Mgc-25 Specifications

    MGC-25 Getting Started Guide MGC-25 Specifications Table 1-1 lists the specifications of the MGC-25 unit. Table 1-1: MGC-25 Unit Specifications Physical Height Width Depth Weight Free space above MCU Power Supply AC Input Power Consumption AC Maximum Power consumption Environment...
  • Page 13 Table 1-1: MGC-25 Unit Specifications External Communications Data rates Network interfaces Clock synchronization Local/Remote external equipment Operator workstations Reservation systems Chapter 1 - Before You Begin 6 Kbps–1920 Kbps (E1) ISDN: T1 PRI, E1 PRI, Multirate ISDN (H0), NFAS, Leased Lines: T1/E1 T1-CAS lines H.323 &...

  • Page 14: Overview Of This Getting Started Guide

    MGC-25 Getting Started Guide Overview of this Getting Started Guide The MGC-25 Getting Started Guide includes the following topics: Chapter 1 - Before You Begin This chapter includes the following: System Overview • • Safety Requirements • General Site Requirements •...
  • Page 15 Define the basic parameters of a new Video Conference • • Define a new Video Meeting Room Chapter 8 - MGC-25 Management Tools This chapter describes the management tools unique to the MGC-25: Resource Report • MCU System Configuration •...
  • Page 16 MGC-25 Getting Started Guide...

  • Page 17: Hardware Description And Installation

    Be sure to follow the safety precautions on page 1-2 before installing your system. Hardware Description Front Panel The MGC-25 front panel includes an LCD Display window which indicates system and network statuses. Power LED indicator Status LED indicator LCD Display...

  • Page 18: Rear Panel

    Polycom Support personnel. Dongle The Polycom MGC-25 Dongle is a hardware key that is installed in the parallel port on the rear panel. This device contains configuration and licensing data that is necessary for your system to function.

  • Page 19: Mgc-25 Lcd Display Window

    The LCD display window enables you to configure the MCU IP address and view system status information without connecting to any external device. The first time you use the MGC-25, the IP Configuration screen is displayed. To navigate within an LCD Display:...

  • Page 20: System Idle Display

    MGC-25 Getting Started Guide System Idle Display When there are no actions being performed via the LCD Display or no alarms detected, the following information is displayed: Product Name • IP Address • Configuration Name • Active Alarms Status •...

  • Page 21: Active Alarms

    Active Alarms To access the Active Alarms, select the first option from the MGC-25 Main menu. If there are no active alarms, selecting the Active Alarms option shows the System Idle display. To scroll vertically through the Active Alarms, press the right (...

  • Page 22: Net Status

    MGC-25 Getting Started Guide Table 2-1: Alarms Shown in the LCD Display Window Alarm Type Control LAN errors To return to the Main Menu, use the left/right ( OK option, and then press the Select ( ) button. Net Status The Net Status display lists all network links with their available statuses.

  • Page 23: System Reset

    To save the values and reset the system, use the left/right ( select OK, and then press the Select ( ) button. Alternatively, to return to the Main Menu without saving changes, use the left/right ( ) buttons to select Cancel, and then press the Select ( ) button.

  • Page 24: Hardware Installation

    There are two methods to install the system in a rack: • Install brackets supplied by the rack manufacturer on each side of the rack on which the MGC-25 is placed. Secure the system by fastening four screws to the rack on the front panel. •...

  • Page 25: Placing The Mgc-25 On A Desktop

    Placing the MGC-25 on a Desktop Place the system on a secure, flat and clean surface and avoid placing anything on top of the system. Connecting Cables Connect the following cables: Power cable - insert the connector firmly into the socket so that almost •...

  • Page 26: Powering Up The System

    Press the power switch to “1” to start the system. On the front panel of the MGC-25 the power indicator LED and the LCD Display Window flash. The system startup may take upto five minutes. Wait at least 10 seconds between turning the system off and turning it on. If you turn the system off and then try to turn it on right away, the system will not allow powering up for one minute.

  • Page 27: Initial System Setup

    Initial System Setup The MGC-25 requires basic configuration before you can start running Initial IP conferences. Configuration Initial IP Configuration Installing the MGC Manager The system is shipped with a default IP address: 129.254.4.8. Whenever the system is turned on, the system checks the IP address. If the currently defined IP address is 129.254.4.8, the system assumes that it has not been...
  • Page 28 MGC-25 Getting Started Guide Start by modifying the IP Address. Using the Left/Right buttons, move to the desired number to modify. Using the up/down buttons, modify the number. The number value range is 0-255. To scroll through the numbers by tens, keep the button pressed.

  • Page 29: Installing The Mgc Manager

    Initial IP Manager software on a PC. Up to 30 MGC Manager-enabled PCs can be Configuration connected to each MGC-25. A single MGC Manager-enabled PC can manage multiple MGC systems. During the installation, default Reservation templates are installed. Installing the...
  • Page 30 Click Next. The User Information screen opens. Enter your name and the name of your company in the appropriate boxes. For a standard installation, enter Polycom in the Serial box. Click Next. Follow the on-screen instructions to complete the installation process.
  • Page 31 Chapter 3 - Initial System Setup At the end of the installation procedure, the Setup Complete window opens. Click Finish. The MGC Manager software is now installed on your computer.

  • Page 32: Starting The Mgc Manager

    MGC-25 Getting Started Guide Starting the MGC Manager The MGC Manager can connect to several MGC units simultaneously. The Initial IP first time you run the MGC Manager application, or when a new MCU is Configuration added to your configuration, you must first define each MCU’s IP address and listening port number.

  • Page 33: Defining An Mcu

    Defining an MCU To define a new MCU: In the Browser pane, right-click the MCU Network icon, and then click Initial IP New MCU. Configuration Installing the The Add MCU dialog box opens. MGC Manager Starting the MGC Manager Defining an MCU Connecting to an MCU In the Name box, enter the name of the MCU.

  • Page 34: Connecting To An Mcu

    Enter your Login Name and Password, and then click OK. Each MCU is initially configured with a default operator whose Login and Password are both POLYCOM. Additional operators can be defined. For more details, see the MGC Administrator’s Guide, Chapter 6.

  • Page 35: Configuring The Network Services

    Configuring the Network Services If no Network Services have been configured, depending on your system Initial IP configuration, an appropriate Network Configuration dialog box is Configuration automatically displayed. If your system is configured to work with both IP and ISDN, the Network •...
  • Page 36 MGC-25 Getting Started Guide You can start the configuration process in any order, by clicking the appropriate Network button. To route Meet Me H.323 dial-in participants to their conferences, some gatekeepers require configuration of an IP Network Service prefix. If your gatekeeper requires the definition of a prefix, configure it in the gatekeeper before you define the IP Network Service.
  • Page 37 Define the following parameters: Table 3-1: IP Configuration Parameters Field Description IP Service Enter a name using up to 20 characters, or use the Name default name (IP Default Service). Obtain IP Select this check box to use a DHCP server for Address automatic assignment and tracking of IP addresses to Automatically...
  • Page 38 MGC-25 Getting Started Guide Table 3-1: IP Configuration Parameters (Continued) Field DNS Server IP Address Local Domain Name H.323 Gatekeeper Gatekeeper IP Address or Name LAN 1 H323 ID Prefix 3-12 Description DNS — Select this check box to indicate that a DNS server is used in the network and then select: •...
  • Page 39 SIP server in the polycom.com domain to which it will forward the call. When this call arrives to the SIP server in polycom.com, the server looks for the registered user (EQ1) and forwards the call to this Entry Queue or conference.
  • Page 40 MGC-25 Getting Started Guide Click OK to confirm. If you are defining only the IP Network Service, the Network Configuration dialog box closes and the new IP Network Service appears in the IP Network Services list. You must reset the MCU.
  • Page 41 The ISDN Configuration dialog box opens. In the ISDN Service Name box, enter a name or use the default name (ISDN Default Service). Select the PRI 1A check box to define the parameters of the first ISDN span. If a second span is connected to the MCU, select the PRI 1B check box. From the Line Type drop-down list;...
  • Page 42 MGC-25 Getting Started Guide Services appear in the Network Services list. These Network Services automatically set as the default services. The following icons are used to indicate the IP Network Service type: Table 3-2: IP Network Service Icons Icon The Network Services definition is complete.

  • Page 43: Modifying Network Services

    Chapter 3 - Initial System Setup Modifying Network Services To make changes in the IP and ISDN configurations, right-click the MCU and select Fast Configuration Wizard. The Network Configuration Wizard window opens. To change IP configurations click the IP button. To change ISDN configurations click the ISDN button.
  • Page 44 MGC-25 Getting Started Guide 3-18...

  • Page 45: Conference Types

    Conference Types This chapter gives an overview of basic conference types. For a full description of conference types, see the MGC Manager User’s Guide, Volume I, Chapter 4. On-demand Conferences (Reservationless Conferencing) Reservationless conferencing enables you to immediately start and connect to On Going conferences from your endpoint, with no advanced scheduling.

  • Page 46: Meeting Rooms

    MGC-25 Getting Started Guide If an external database authentication is configured for the Entry Queue and the conference, the MCU verifies with the external database whether a conference with that Numeric ID can be started. For more information about Ad Hoc conferencing, see the MGC Manager User’s Guide, Volume II, Chapter 3.

  • Page 47: Video Conference Attributes

    Video Conference Attributes There are four general types of video conferences: Video Switching - A conference in which all participants use the same • video and audio formats. Whenever a participant starts to speak, the participant appears on all screens as the conference is a voice activated video switching conference.

  • Page 48: Entry Queue

    MGC-25 Getting Started Guide Entry Queue Entry Queues are not conferences but a means for accessing conferences. Therefore, when defining a conference, take into account the conference access method you would like to apply. An Entry Queue is a special routing lobby to which one or several dial-in numbers are assigned.

  • Page 49: Basic Operation

    Basic Operation This chapter describes how to start, monitor and manage On Going Conferences. Reservation Templates A Reservation template includes the conference parameters, such as the conference media (audio, video), video session, line rate, video protocol and other video parameters, IVR and more. The reservation can include the conference participant parameters.

  • Page 50: Starting A Conference

    MGC-25 Getting Started Guide Starting a Conference You can start an On Going Conference from one of the default Reservation templates provided with the system, or you can define a new On Going Conference. For more details about defining new conferences, see “Defining a New Audio Conference”...
  • Page 51 Chapter 5 - Basic Operation Right-click the icon of the appropriate Reservation template to start, and then click Start Immediately. If more than one MCU is connected, select the name of the MCU to run the conference from the pop-up list. The conference begins and appears in the list of On Going Conferences.

  • Page 52: Dialing-In To A Conference

    MGC-25 Getting Started Guide Dialing-in to a Conference Dial-in participants can access the conference using the following methods: Audio Only and ISDN Video participants - dial the conference ISDN • dial-in number. H.323 participants when a gatekeeper is present - dial the IP Network •...

  • Page 53: Viewing The Conference Dial-In Properties

    When a new conference reservation or Entry Queue is defined the conference or Entry Queue registers with the SIP proxy. The SIP participant registers.The SIP participant uses the Entry Queue URI to access the Entry Queue using the format: Entry Queue name@domain name. For example, EQ1@polycom.com. Chapter 5 - Basic Operation...

  • Page 54: Dial-Out Participants

    MGC-25 Getting Started Guide Usually for SIP conferencing, an Ad Hoc Entry Queue is used. In this scenario, the first participant dials the Entry Queue and creates a new conference, while the other conference participants dial directly to the conference using the conference name or Numeric ID.

  • Page 55: Monitoring On Going Conferences

    Monitoring On Going Conferences You can monitor conferences and perform various operations while conferences are running. Monitoring involves viewing the status of On Going Conferences and the status of their participants. Three levels of monitoring are available with the MGC Manager: General Monitoring - You can monitor the general status of all the On •...

  • Page 56: Monitoring A Conference

    MGC-25 Getting Started Guide Monitoring a Conference When you click a conference icon, the conference appears in the Status pane. However, to get more details regarding the conference and participants statuses, it is advised to monitor the conferences through the Monitor pane in the main window.
  • Page 57 The Participant Monitoring Filter dialog box opens. Select the appropriate check boxes that indicate the statuses to monitor. The following statuses can be selected: Table 5-1: Participant Statuses to be Monitored Filtering Option Description Faulty participant Participants who have problems connecting to the conference.

  • Page 58: Listing Participants In The Browser And Status Panes

    MGC-25 Getting Started Guide The conference details appear in the Monitor pane. The Status and Monitor panes take the form of a table. Each row represents a conference or a participant. Each column represents a status item that is being monitored. The Conference Name, Status, Phone#, Connection Type, Retries Left, Channel# and Bonding fields also appear in the Status pane.
  • Page 59 Click the plus [+] icon next to the On Going Conference or Reservation to list the participants. The participants are listed below the conference or Reservation. Different icons are used to indicate the participant roles and their connection status. For details, see the MGC Manager User’s Guide, Volume I, Chapter 5.

  • Page 60: Participant Level Monitoring

    MGC-25 Getting Started Guide Participant Level Monitoring In addition to the data that appears in the Status and the Monitor panes, you can also view the connection parameters and status of each of the conference participants. This feature is especially useful if there is a problem during the connection of the participant to the conference.

  • Page 61: Operations Performed During On Going Conferences

    Operations Performed During On Going Conferences The following operations are described in this Getting Started Guide: Adding a new participant to a conference • Connecting/Disconnecting participants • Muting/Unmuting participants • • Locking/Unlocking the conference • Changing the conference duration Terminating the conference manually •...
  • Page 62 MGC-25 Getting Started Guide To define a new Audio Only participant in an Audio Only conference: List the On Going Conferences. Right-click the icon of the conference to which to add a participant, and then click New Participant. Alternatively, click the conference icon, and then click the New Participant button on the Conference Toolbar.
  • Page 63 SIP Participant The Identification parameters change according to the selected Interface Type. The Audio Only option is automatically selected when adding participants to an Audio Only conference. In the Name box, enter the participant’s name. In the Connection Type box, select Dial-out if the MCU/operator calls the participant.
  • Page 64 MGC-25 Getting Started Guide In the User Defined fields, enter general information about the participant, if required. Select the Save Participant check box to save the participant in the database for future invitations/conferences. Click OK to add the participant to the conference.

  • Page 65: Making Dial-Out Connections

    Select the Save Participant check box to save the participant in the database for future invitations/conferences. Click OK to add the participant to the conference. The default settings are used for all other parameters to simplify the definition. For details, see the MGC Manager User’s Guide, Volume II, Chapter 8. Making Dial-Out Connections When the Dial-Out Manually option is selected for the conference, the operator connects the dial-out participants to the conference.

  • Page 66: Disconnecting Participants

    MGC-25 Getting Started Guide Disconnecting Participants When a participant does not need to continue in a conference, you can disconnecting or delete the participant. When you disconnect a participant, the resources assigned to the participant remain allocated and the participant’s parameters remain in the system memory.

  • Page 67: Muting A Participant

    To delete a participant: In the Monitor pane, Status pane or Browser pane, right-click the • participant icon, and then click Delete. Alternatively, click the Participant icon, and then click the Delete button on the Participant Toolbar. Muting a Participant Occasionally, a conference organizer may want to silence the audio and video channel of a particular participant from part of an On Going Conference.

  • Page 68: Locking And Unlocking A Conference

    MGC-25 Getting Started Guide To mute a participant using MGC Manager: In the Monitor or the Status pane, right-click the participant icon, and • then click Mute Audio to mute the audio signal, or click Mute Video on to mute the video signal. Alternatively, click the Participant icon and then click the Mute Audio button or Mute Video button on the Participant Toolbar.

  • Page 69: Changing The Duration Of A Conference

    Chapter 5 - Basic Operation Additional locking options are detailed in the MGC Manager User’s Guide, Volume I, Chapter 6. Changing the Duration of a Conference It is often necessary to extend the duration of a conference or terminate a conference before its scheduled completion time.
  • Page 70 MGC-25 Getting Started Guide To change the duration of an On Going Conference: In the Browser, Monitor or Status panes, right-click the conference icon, and then click Properties. The Conference Properties dialog box opens. Click the Scheduler tab. Modify the conference Ending Time.

  • Page 71: Terminating A Conference Manually

    Click OK. The Conference Properties dialog box closes. The conference’s duration is changed. Terminating a Conference Manually You can manually end the conference before its scheduled end time. Usually, you will use this option when all the participants disconnected from the conference, or if the meeting organizer has requested it.

  • Page 72: Changing The Layout In A Continuous Presence Conference

    MGC-25 Getting Started Guide Changing the Layout in a Continuous Presence Conference You can select a particular Video Layout (that is a specific arrangement of video windows on the screens) or Auto Layout during On Going Continuous Presence conferences. In the Browser pane, expand the On Going Conference list.

  • Page 73: Defining A New Audio Conference

    Defining a New Audio Conference This chapter describes how to: • Define an Audio Only Entry Queue • Define an On Going Audio Only Conference Define an Audio Only Meeting Room • For an overview of these types of conferences, see the MGC Manager User’s Guide VoicePlus Edition.
  • Page 74 MGC-25 Getting Started Guide The Entry Queue Properties dialog box opens. In the Name box specify a name for the Entry Queue using up to 20 characters. To manually assign the Numeric ID, enter the required value in the Numeric ID box. To automatically assign the Numeric ID, complete the Entry Queue definition and save it to the MGC.

  • Page 75: Entry Queue Dial-In Number Table

    To enable Ad Hoc conferencing, select the Ad Hoc check box, and in the Profile box, select the Profile from which the target conference properties are to be taken. Profiles must be defined before enabling the Ad Hoc option. For information about defining Ad Hoc Conferences, see the MGC Manager User's Guide, Volume II, Chapter 3.
  • Page 76 MGC-25 Getting Started Guide To manually assign an ISDN/T1-CAS dial-in number: In the Dial-in Numbers table, click the The Meet Me Service dialog box opens. Enter the name of the Network Service (to be used by participants to connect to the Entry Queue) exactly as it is defined in the Network Service function (the system is case sensitive).

  • Page 77: Defining An On Going Audio Conference

    Defining an On Going Audio Conference An On Going Conference is a conference that starts immediately The following procedure describes the main parameters involved in setting up an Audio Conference. For a detailed description of all parameters, see the MGC Manager User’s Guide VoicePlus Edition, Chapter 2.
  • Page 78 MGC-25 Getting Started Guide If Audio Look and Feel is not set for the conference, select Audio in the Media box to display only audio related parameters and hide the video properties as in Audio Look and Feel mode. If Audio Look and Feel is set for the system, the conference properties and defaults are automatically set to Audio Only and all the video parameters are hidden.
  • Page 79 10. Click the Settings tab. The Properties - Settings dialog box opens. Parameters in the Conference Properties - Settings dialog box are grouped in two main panes: General Settings and Media Settings. By default, only the Basic settings in these panes are displayed when you first open the dialog box.
  • Page 80 MGC-25 Getting Started Guide 12. In the Msg Service Name box, select an IVR service or leave blank to use the default IVR service. The MGC-25 is shipped with a pre-configured IVR service. 13. If you are defining an IP only, Audio Only (VoIP) conference, you can use the Audio Alg field to select an additional audio algorithm 8(G.729/...

  • Page 81: Defining A New Audio Only Meeting Room

    Defining a New Audio Only Meeting Room A Meeting Room is a conference reservation without allocated resources, whose default duration is set to 2 hours. A Meeting Room is created once, and can be activated as many times as required. To define a New Meeting Room: Expand the MCU tree to display its options.
  • Page 82 MGC-25 Getting Started Guide The Conference Properties - Participants dialog box is displayed. Usually Meeting Room conferences include undefined participants. However, it is possible to add defined participants from the Pre-Defined Participants list, by selecting the participants and then clicking the >>...
  • Page 83 determined by the maximum number of participants in a conference supported by the MCU, or by the availability of the MCU resources. Click the Meet Me Per Conf tab. The Properties - Meet Me Per Conf dialog box opens. 10. Select the Limited Sequences check box, to limit the number of times that the Meeting Room can be activated.
  • Page 84 MGC-25 Getting Started Guide 13. The H.323 Network Service prefix is automatically assigned to the conference after the Meeting Room is saved on the MCU. It is then displayed in the first row of the Meet Me H.323 Service table. To add prefixes for H.323 participants to dial using other H.323 Network...

  • Page 85: Defining A New Video Conference

    Defining a New Video Conference This chapter describes how to: Define a Video Entry Queue • • Start an On Going Conference • Set up a Meeting Room For an overview of these types of conferences, see “Conference Types” on page 4-1.
  • Page 86 MGC-25 Getting Started Guide To define a new Video Entry Queue: Expand the MCU tree, right-click the Meeting Rooms, Entry Queues and SIP Factories icon and then click New Entry Queue. The Entry Queue Properties dialog box opens. In the Name box assign a name to the Entry Queue using up to 20 characters.
  • Page 87 assigns the Numeric ID provided the MCU is configured to support automatic assignment of Numeric IDs. In the Entry Queue Service box select from the list of predefined Entry Queue Services the one that will be used to play audio messages and prompts to participants waiting in the Entry Queue.
  • Page 88 MGC-25 Getting Started Guide • Setting the Entry Queue to Transcoding or Continuous Presence requires Video resources, while a Video Switching Entry Queue does not. • An IP Only Entry Queue in Continuous Presence mode can only be defined as Classic Continuous Presence, not as Software or Quad View mode Continuous Presence.

  • Page 89: Creating A Target Conference From An Entry Queue

    Creating a Target Conference from an Entry Queue You can create a new On Going conference or Reservation with the same parameters as the Entry Queue. This is especially useful for Video Switching conferences, since their parameters must be the same as those of the Entry Queue.

  • Page 90: Creating An On Going Video Conference

    MGC-25 Getting Started Guide Creating an On Going Video Conference An On Going Conference is a conference that starts immediately The following procedure describes the main parameters involved in setting up an Video Conference. For a detailed description of all parameters, see the MGC Manager User’s Guide, Volume I, Chapter 4.
  • Page 91 In the User Defined Fields boxes, enter the requested information (if required). Change the Conference’s Duration if required. In the Media area, select the Video, Audio option. In the Supported Network area, select the appropriate type of network. In the Video Session area, select Video Switching, Transcoding or Continuous Presence.
  • Page 92 MGC-25 Getting Started Guide 14. Click the Settings tab. The Properties - Settings dialog box opens. The parameters described here are the Basic parameters. The Advanced parameters are usually not changed from their default values. For more information about these Advanced parameters, see the MGC Manager User’s Guide, Volume I, Chapter 4.
  • Page 93 connect participants to the conference at this line rate or lower, according to their individual capabilities. In a Conference On Port, select the estimated highest transfer rate common to all participants. The Conference On Port method forces all conference participants to use the same video parameters. Participants who connect to the conference do so with the quality of the participant with the lowest line rate.
  • Page 94 MGC-25 Getting Started Guide 18. If you have selected a Message Service Type, use the Msg Service Name field to select the name of the predefined Message Service (e.g. the specific IVR Message Service, if an IVR service is enabled in the Msg Service Type field) to be assigned to the conference.
  • Page 95 The Conference Properties - Video Sources tab opens. 25. Select the appropriate Video Layout for the conference. The available layouts displayed are determined by the type of Continuous Presence mode selected on the General tab. For more information about setting Video Layouts, see the MGC Manager User's Guide, Volume I, Chapter 6, “Setting Video Layouts”.

  • Page 96: Defining A New Video Meeting Room

    MGC-25 Getting Started Guide 27. Use the default values for the remaining parameters. These parameters are detailed in the MGC Manager User’s Guide, Volume I, Chapter 4. 28. Click OK. The conference starts. Defining a New Video Meeting Room A Meeting Room is a conference reservation without resource allocation, whose default duration is set to 2 hours.

  • Page 97: Mgc-25 Management Tools

    MGC-25 Management Tools This chapter describes the management tools unique to the MGC-25. For details on other management tools, see the MGC Administrator’s Guide. MGC-25 Resources Report The Resource Report displays the number of ports that can be allocated to participants and the number of ports that are currently assigned to On Going Conferences, soon-to-begin reservations and Meeting Rooms.
  • Page 98 MGC-25 Getting Started Guide The Resource Report dialog box opens. The following information is displayed: Table 8-1: Resource Report Total Participants Display Column Total Assigned Port-Unit Allocation Method Description The total number of participants that can be supported by the system.
  • Page 99 Both ISDN and IP encrypted participants require more resources than non-encrypted participants. In the resource report the MUX+ resources are incorporated in the calculation of the number of participants that can connect to the MCU. Chapter 8 - MGC-25 Management Tools...
  • Page 100 For example, at a line rate of 128 Kbps up to 12 non-encrypted and 8 encrypted participants can connect to conferences running on the MGC-25. At a line rate of 384 Kbps, 5 non-encrypted and 5 encrypted participants can connect to conferences running on the MGC-25.
  • Page 101 ISDN participants of connection rates up to 384 Kbps. ISDN Participants - The number of non-encrypted/encrypted participant resources that are assigned/available for ISDN participants of connection rates up to 768 Kbps. Chapter 8 - MGC-25 Management Tools...
  • Page 102 MGC-25 Getting Started Guide Table 8-2: Resource Report - Details (Continued) Field ISDN Participants - T1/E1 Number of PSTN Participants Video Resources Continuous Presence Participants Conferences On Port Description Depending on the type of PRI line installed, this field displays T1 or E1.

  • Page 103: Mcu System Configuration

    Chapter 8 - MGC-25 Management Tools MCU System Configuration You can view the overall MGC-25 system configuration. The system configuration information indicates the total number of ISDN and IP ports licensed for the system, the number of PRIs connected to the system, and whether the system is configured to support conferencing, gateway sessions and/or video.
  • Page 104 MGC-25 Getting Started Guide The System Configuration dialog box opens. The following information is displayed: Table 8-3: System Configuration Field Configuration Name Total Number of Participants from all rates Description The name of the type of configuration purchased. The total number of participants that can connect to...
  • Page 105 The other values in this area display version information for Polycom support personnel. Hardware CP The number of ports available on the Video card for Continuous Presence participants or for Conferences On Port. Chapter 8 - MGC-25 Management Tools...

  • Page 106: Mcu Card Management

    The MCU must be connected in order to perform the above tasks. For details, see Chapter 3, “Connecting to an MCU” on page 3-8. The MGC-25 can contain several functional module cards. Each module is automatically identified by the system, as well as the versions of the programs embedded in it.

  • Page 107: Listing The Installed Modules

    The slot numbers indicated in the Cards tree are virtual slot numbers used for representing “cards” per functional area, not physical slot numbers. To view the physical slot number of a card, view the Card Properties - Common Parameters. Chapter 8 - MGC-25 Management Tools 8-11...
  • Page 108 MGC-25 Getting Started Guide When double-clicking the Cards icon in the Browser pane, the Status pane displays the status of each card: 8-12...
  • Page 109 # 1 and unit # 6 are used to run conferences. Faulty Units Indicates whether there are units on the card that are faulty and the displays the sequential number of the faulty unit. Chapter 8 - MGC-25 Management Tools NET-2 MUX+ AUDIO7 VIDEO6 8-13...
  • Page 110 MGC-25 Getting Started Guide Table 8-5: MCU's Cards Status Field Disabled Units Num Units For detailed information about viewing card parameters, see the MGC Manager Administrator’s Guide, Chapter 4. 8-14 Description Indicates the units that were disabled by the operator. The units may be disabled using the card's right-click menu.

  • Page 111: Viewing Module Parameters

    The system indicates the physical slot in which the card is inserted, the card's type, hardware version and serial number as identified by the MCU's software. Chapter 8 - MGC-25 Management Tools 8-15...

  • Page 112: Viewing The Ip Card Properties

    The IP card units interface between the IP network and the MCU. The MGC-25 card setup is a representative description of the card functionality that is similar to the MGC-50/100 IP+ card.

  • Page 113: Mcu Faults Report

    Chapter 8 - MGC-25 Management Tools MCU Faults Report The Faults function records faults related to the MCU that are encountered during operation. To view the Faults list: Right-click the MCU icon, and then click Faults. 8-17...
  • Page 114 MGC-25 Getting Started Guide The Faults window opens. The following columns appear in the Faults report: Table 8-6: Faults Fields Field Time Category 8-18 Description Lists the date and time that the fault occurred. This column also includes the icon indicating the fault Level.
  • Page 115 Select a destination folder and enter the file name, and then click Save. You return to the Faults window. To exit the Faults window, click the Close button. Chapter 8 - MGC-25 Management Tools General - indicates general faults. Assert - indicates internal software errors that are reported by the software program.

  • Page 116: Reset Mcu

    MGC-25 Getting Started Guide Reset MCU The Reset MCU function is used to reset the MCU when there are substantial changes to the MCU hardware, or when there are problems with the MCU. If a reset is performed while running On Going Conferences, at the end of the MCU Startup, these conferences are automatically restored with all the participants in “Standby”...

  • Page 117: Appendix A: Default Templates

    Appendix A: Default Templates Five default Reservation templates are installed with the MGC Manager: Audio (Default-Audio) • • COP (Default_COP) • Video (Default_Video) Software Continuous Presence (SW CP) • Video Switching (Video-Switch) • This appendix lists the values of the fields in the default templates. For a detailed description of the fields, refer to the MGC Manager User’s Guide, Volume I, Chapter 4.

  • Page 118: Default-Audio - Conference Template Properties

    MGC-25 Getting Started Guide Default-Audio - Conference Template Properties Parameter General Name Duration Billing Entry Queue Access Meet Me Per Conf. Conf. Entry Password Web/Chairperson Password Numeric ID User Defined 1-3 Conference Type Media Supported Network Remarks Remarks History Scheduler...
  • Page 119 Parameter Msg Service Name VTX 1000 On Hold Enable Invite SilenceIT Label Conference Lock Mute ‘Meet Me’ Parties Start Conf. Requires Chairperson Terminate After Chairperson Exits Auto Termination Before First Join After Last Quit Audio Alg. Roll Call Entry Tone/Roll Call announcement End Time Alert Tone Exit Tone/Roll Call announcement...
  • Page 120 MGC-25 Getting Started Guide Parameter Allow undefined Participants Min Participants Max Participants Pre-Defined Participants File Dial-Out Manually Meet Me Per Conf Meeting Room - Limited Sequences Meet-Me Service Recording Enable Recording Value Yes (disabled) Auto (as previously selected) No (disabled)

  • Page 121: Default_Cop - Conference Template Properties

    Default_COP - Conference Template Properties Parameter General Name Duration Billing Entry Queue Access Meet Me Per Conf. Conf. Entry Password Web/Chairperson Password Numeric ID User Defined 1-3 Conference Type Media Supported Network Video Session Remarks Remarks History Scheduler Starting Date Starting Time Settings Restricted...
  • Page 122 MGC-25 Getting Started Guide Parameter Video Rate In/Out Msg Service Type Conference On Port Encryption SilenceIT VTX 1000 Chair Control Cascade T120 Rate FECC/LSD Rate Label Conference Lock Mute ‘Meet Me’ Parties Start Conf. Requires Chairperson Terminate After Chairperson Exits...
  • Page 123 Parameter End Time Alert Tone Exit Tone/Roll Call announcement Talk Hold Time Audio Mix Depth Pro-Motion Video Protocol Video Format Frame Rate Quality Annex N Annex P Annex F Participants Pre-Defined Participants Conference Participants Search Allow undefined Participants Min Participants Max Participants Pre-Defined Participants File Dial-Out Manually...
  • Page 124 MGC-25 Getting Started Guide Parameter Speaker Notation Auto Layout Video Layout Same Layout Lecture Mode Meet Me Per Conf Meeting Room - Limited Sequences Meet-Me Service Recording Enable Recording Value Yes (disabled) [None] No (disabled) (empty)

  • Page 125: Default_Video - Conference Template Properties

    Default_Video - Conference Template Properties Parameter General Name Duration Billing Entry Queue Access Meet Me Per Conf. Conf. Entry Password Web/Chairperson Password Numeric ID User Defined 1-3 Conference Type Media Supported Network Video Session Remarks Remark History Scheduler Starting Date Starting Time Settings Restricted...
  • Page 126 MGC-25 Getting Started Guide Parameter Video Rate In/Out Msg Service Type Conference on Port Encryption SilenceIT VTX 1000 Chair Control Cascade T120 Rate FECC/LSD Rate Label Conference Lock Mute ‘Meet Me’ Parties Start Conf. Requires Chairperson Terminate After Chairperson Exits...
  • Page 127 Parameter End Time Alert Tone Exit Tone/Roll Call announcement Talk Hold Time Audio Mix Depth Pro-Motion Video Protocol Video Format Frame Rate Quality Annex N Annex P Annex F Participants Pre-Defined Participants Conference Participants Search Allow undefined Participants Min Participants Max Participants Pre-Defined Participants File Dial-Out Manually...
  • Page 128 MGC-25 Getting Started Guide Parameter Speaker Notation Auto Layout Video Layout Same Layout Lecture Mode Meet Me Per Conf Meeting Room - Limited Sequences Meet-Me Service Recording Enable Recording A-12 Value [None] No (disabled) (empty)

  • Page 129: Software Cp - Conference Template Properties

    Software CP - Conference Template Properties Parameter General Name Duration Billing Entry Queue Access Meet Me Per Conf. Conf. Entry Password Web/Chairperson Password Numeric ID User Defined 1-3 Conference Type Media Supported Network Video Session Remarks Remark History Scheduler Starting Date Starting Time Settings Restricted...
  • Page 130 MGC-25 Getting Started Guide Parameter Video Rate In/Out Msg Service Type Conference on Port Encryption SilenceIT VTX 1000 Chair Control Cascade T120 Rate FECC/LSD Rate Label Conference Lock Mute ‘Meet Me’ Parties Start Conf. Requires Chairperson Terminate After Chairperson Exits...
  • Page 131 Parameter End Time Alert Tone Exit Tone/Roll Call announcement Talk Hold Time Audio Mix Depth Pro-Motion Video Protocol Video Format Frame Rate Quality Annex N Annex P Annex F Participants Pre-Defined Participants Conference Participants Search Allow undefined Participants Min Participants Max Participants Pre-Defined Participants File Dial-Out Manually...
  • Page 132 MGC-25 Getting Started Guide Parameter Speaker Notation Auto Layout Video Layout Same Layout Lecture Mode Meet Me Per Conf Meeting Room - Limited Sequences Meet-Me Service Recording Enable Recording A-16 Value No (disabled) No (disabled) [None] (disabled) No (disabled) (empty)

  • Page 133: Video-Switch - Conference Template Properties

    Video-Switch - Conference Template Properties Parameter General Name Duration Billing Entry Queue Access Meet Me Per Conf. Conf. Entry Password Web/Chairperson Password Numeric ID User Defined 1-3 Conference Type Media Supported Network Video Session Remarks Remark History Scheduler Starting Date Starting Time Settings Restricted...
  • Page 134 MGC-25 Getting Started Guide Parameter Video Rate In/Out Msg Service Type Conference on Port Encryption SilenceIT VTX 1000 Chair Control Cascade T120 Rate FECC/LSD Rate Label Conference Lock Mute ‘Meet Me’ Parties Start Conf. Requires Chairperson Terminate After Chairperson Exits...
  • Page 135 Parameter End Time Alert Tone Exit Tone/Roll Call announcement Talk Hold Time Audio Mix Depth Pro-Motion Video Protocol Video Format Frame Rate Quality Annex N Annex P Annex F Participants Pre-Defined Participants Conference Participants Search Allow undefined Participants Min Participants Max Participants Pre-Defined Participants File Dial-Out Manually...
  • Page 136 MGC-25 Getting Started Guide Parameter Speaker Notation Auto Layout Video Layout Same Layout Lecture Mode Meet Me Per Conf Meeting Room - Limited Sequences Meet-Me Service Recording Enable Recording A-20 Value No (disabled) No (disabled) 1 (full screen) [None] No (disabled)

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