Polycom MGC+100 Getting Started Manual
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Polycom MGC+100 Getting Started Manual

Polycom MGC+100 Getting Started Manual

Polycom mgc+100 network: user guide
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  • Page 1 MGC+50/ MGC+100 Getting Started Guide Version 7.5...
  • Page 2 Polycom, Inc. Information contained herein is subject to change without notice and does not represent a commitment of any type on the part of Polycom, Inc. Polycom and Accord are registered trademarks of Polycom, Inc.
  • Page 3 Regulatory Notices CE Mark R&TTE Directive Polycom Inc., declares that the MGC+50 and MGC+100 with NET-8 card is in conformity with the following relevant harmonized standards: EN 60950: 1992 Including Amendments 1,2,3 & 4 EN 55022: 1994 EN 50082: 1997...
  • Page 4 Singapore Certificate MGC+100 --- Complies with IDA standards G1260-05 MGC+50 --- Complies with IDA standards G1261-05 Taiwan Regulatory Notices Russian Communication Certificate The MGC+100 and MGC+50 comply with the Russian Ministry of Communication requirements stated in certificate OC/1-MM-15.

  • Page 5: Table Of Contents

    Hardware Installation ....... 2-1 MGC+100 Hardware Installation ......2-2 System Safety .
  • Page 6 Connecting to an MCU ........3-7 Configuring the Network Services ......3-8 About Conferences .
  • Page 7 Resource Report ......... 8-1 Resources Report - Network Resources ....8-3 Resource Report - Network Resources Details .
  • Page 8 Table of Contents...

  • Page 9: Before You Begin

    Application Module (IAM). It provides functionality of both the MGC+ unit and the ReadiManager™. System Overview The MGC+50 and MGC+100 are high performance, high capacity multi- network solutions that provides you with feature-rich, and easy-to-use multipoint voice, video and gateway conferencing.

  • Page 10: Network Equipment, Numbers And Addresses

    • • Directory number range(s) • Switch Type • Line Coding • Line Framing Numbering Plan • Numbering Type • If the MGC+50/100 has to be connected to the public ISDN network, an external CSU or similar equipment is needed.

  • Page 11: Overview Of The Getting Started Guide

    This chapter includes instructions on how to: • Install the MGC Manager • Configure the MGC Manager to work with your MGC+50/MGC+100 • Configure the network services for ISDN and IP connections Chapter 4 - Conference Types This chapter describes the major types of conferences that can be scheduled on the MCU, such as Reservationless (Ad Hoc) conferences, Meeting Rooms, video conferences, Audio Only conferences and Entry Queues.
  • Page 12 • Define the basic parameters of a new Video Conference • Define a Meeting Room Chapter 8 - Management Tools This chapter describes the basic management tools for the MGC+50/ MGC+100: Resource Report • • Cards Management • MCU Faults report •...

  • Page 13: Hardware Installation

    Hardware Installation This chapter describes the unpacking and connection of both the MGC+50 and the MGC+100, to the ISDN, T1-CAS, IP, MPI (serial) network(s) and to the operator workstation (PC). Figure 2-1: Installation and Configuration Workflow - Hardware Installation MGC+ Getting Started Guide, Chapter 2...

  • Page 14: Mgc+100 Hardware Installation

    Keep the area around the Polycom ReadiConvene clean and free of • clutter. The MGC+50 weighs approximately 24 kg (53 lbs) and the MGC+100 • weighs approximately 48 kg (106 lbs). When lifting the system, two people at either end should lift slowly with their feet spread out to distribute the weight.

  • Page 15: Rack Mount Safety Precautions

    The following precautions should be followed with regards to installation of the ReadiConvene: Use a regulating uninterruptable power supply (UPS) to protect the MGC+ from power surges and voltage spikes, to keep your MCU and ReadiManager IAM operating in case of a power failure. MGC+50/MGC+100 Getting Started Guide...

  • Page 16: Unpacking And Positioning The Mgc+100

    Wood Packing Case Lock in Closed Position Figure 2-1: MGC+100 package Place the MGC+100 unit on a stable flat surface in a location that meets the MGC+ environment requirements, which are: — Operating temperature: 10°–40°C (50°–104°F) or 10°–35°C — Humidity: 15%–90% non-condensing —...
  • Page 17 Lift the MGC+100 unit and remove the packaging material. Lower the MGC+100 unit, placing it on the surface. If the MGC+100 is a standalone unit, place it on a flat surface. If you are rack mounting the MGC+100, allow a minimum clearance of 3” above the unit.

  • Page 18: Mounting The Mgc+100 In A 23" Rack

    Chapter 2 - Hardware Installation Mounting the MGC+100 in a 23” Rack The MGC+100 can be mounted in a 23” rack using the two mounting plates that are pre-installed on the unit. Make sure that the MCU is turned OFF and it is disconnected from the AC power.

  • Page 19: Connecting And Setting Up The Mgc+100

    Connecting and Setting Up the MGC+100 To Connect the MGC+100 to the network and power source and set up the system the following procedures are performed: • Connecting the MGC+ unit to the power source (AC inlet) • Connecting the MGC+ unit to the LAN Network Connecting the MGC+ unit to the network(s) •...

  • Page 20: Connecting The Mgc+100 To The Lan Network

    Chapter 2 - Hardware Installation Connecting the MGC+100 to the LAN Network Connect one end of a network cable to the LAN connector on the rear I/O panel of the MGC+100 Control Module and the other end to the network. MOUSE KEYBOARD...

  • Page 21: Connecting The Mgc+100 To The Network

    Chapter 2. To connect the MGC+100 to the ISDN network or T1-CAS Network The ISDN network is optional. If the MGC+100 has to be connected to the public ISDN network then an external CSU or similar equipment is needed. T1-CAS network is optional. It allows you to connect Audio Only participants to conferences via T1-CAS lines.
  • Page 22 Connect one side of the adapter to the NET RJ-45 jack on the rear panel • of the MGC+100. Then connect the leased line wires to the other side of the adapter. The ISDN and T1-CAS network properties must be defined in the Network Services.

  • Page 23: Mgc+50 Hardware Installation

    When you receive your MGC+50, inspect the equipment for damage and verify that the components match the packing slip. If you did not receive a component or if there is damage to the system, notify Polycom immediately. Wood Packing Case...
  • Page 24 Chapter 2 - Hardware Installation Release the clasp locks at the bottom, and lift the MGC+50 top cover. Wood Packing Case Foam Block Foam Block Figure 2-6: Unpacking the MGC+50 Lift the MGC+50 unit and remove the package base. Lower the MGC+50 unit, placing it on the surface. If you are rack mounting the MGC+50, allow a minimum clearance of 3 inches above the unit.

  • Page 25: Mounting The Mgc+50 On A Rack

    L ine 2 Majo r L ine 3 Remo ve Se rver Mino r L ine 4 L ine 5 L ine 6 L ine 1 L ine 7 L ine 2 L ine 8 Po wer MGC+50/MGC+100 Getting Started Guide 2-13...

  • Page 26: Connecting And Setting Up The Mgc+50

    Chapter 2 - Hardware Installation Connecting and Setting Up the MGC+50 To connect the MGC+50 to the network and power source and set up the system the following procedures are performed: • Connecting the MGC+ unit to the power source (AC inlet) •...

  • Page 27: Connecting The Mgc+50 To The Lan Network

    MGC+50 unit. Connecting the MGC+50 to the LAN Network Connect one end of a network cable to the LAN connector on the rear I/O panel of the MGC+ Control Module and the other end to the network.

  • Page 28: Connecting The Mgc+50 To The Networks

    Chapter 2. To connect the MGC+50 to the ISDN network and T1-CAS network: This is an optional Network Interface Card. If the MGC+50 has to be connected to the public ISDN network then an external CSU or where required, similar equipment is needed.

  • Page 29: Connecting The Mgc+50 To The Ip Network

    Services. For details, see the MGC+ Administrator’s Guide, Chapter 3. Connecting the MGC+50 to the IP Network If an IP network Interface card is installed in the MGC+, connect the 8-pin RJ-45 connector of the LAN network cable to the LAN-IP RJ-45 jack on the rear panel of the MGC+.

  • Page 30: First Entry Mgc+ Control Unit (Cu) Ip Configuration

    Chapter 2 - Hardware Installation First Entry MGC+ Control Unit (CU) IP Configuration This section describes the first entry MGC+ Control Unit (CU) IP Configuration for pSOS and XPEK Operating Systems. The MCU is delivered with a Compact Flash disk that has a LAN.cfg file with a default IP address.
  • Page 31 Press the Reset button on the MGC+. The Options menu appears. Press 1, Change the MGC+ IP Settings. If no monitor is connected, the automatic default time-out (15 seconds) selects option 1. The Flash Memory LED must be active and flash. MGC+50/MGC+100 Getting Started Guide 2-19...
  • Page 32 12. In the MGC+ Manager, define a new MCU using the IP address you have entered in the LAN.CFG file: 2-20 In the Browser pane, right-click the MCUs Network icon, and then click New MCU. The Add MCU dialog box opens.

  • Page 33: Using A Cross-Over Hub Cable And A Laptop To Connect To The Mcu Locally

    Click OK. Install the MGC+ Manager application and start this application. Define a new MCU using the default IP address: In the Browser pane, right-click the MCUs Network icon, and then click New MCU. The Add MCU dialog box opens.
  • Page 34 Chapter 2 - Hardware Installation In the MCUs list, double-click the MCU icon to connect to it. Modify the IP address of the MCU unit as allocated by the network administrator. This is the IP address with which the MCU is identified on...
  • Page 35 Click OK. 10. Press the Reset button on the MGC+ unit. 11. Disconnect the MCU from the local network that you have created. 12. Connect the MCU to your site’s network. 13. In the MGC+ Manager application, modify the MCU definition: Right-click the MCU icon, and then click Properties.
  • Page 36 Enter the IP address of the MCU as you have defined in the IP Configuration. Click OK. The current MCU name. To modify, type a new name MCU IP address. Enter the IP address of the MCU as allocated by the network administrator...
  • Page 37 Another method to connect to the MCU and modify its IP configuration is via a telephone line with a modem or directly via a serial connection. For details, see the MGC+ Administrator’s Guide, Appendix C, “PPP Setup”. MGC+50/MGC+100 Getting Started Guide 2-25...

  • Page 38: Xpek Configuration

    XPEK Configuration The MCU is delivered with a default IP address: 129.254.4.8. You must change this IP address to the IP address appropriate for your site’s network. There are two methods to modify the IP address: Using a cross-over hub cable and a laptop to connect to the MCU locally.

  • Page 39: Mgc+ Software Installation And Configuration

    You are required to configure the ReadiManager IAM and MGC+ Control Unit (CU) blades on the MGC+. Initial ReadiManager IAM Configuration For entering system configuration settings and deploying the ReadiManager IAM to your Network refer to the Polycom ReadiManager IAM Getting Started Guide, Chapters 1 and 2.

  • Page 40: Installing The Mgc Manager

    MGC+50/MGC+100 Getting Started Guide Installing the MGC Manager To configure the MGC+ unit to your environment, setup conferences and Initial IP control the MGC+ unit you must install the MGC Manager software on a PC. Configuration A single MGC Manager-enabled PC can manage multiple MCUs.
  • Page 41 Chapter 3 - MGC+ Software Installation and Configuration The User Information screen opens. Enter your name and the name of your company in the appropriate boxes. For a standard installation, enter Polycom in the Serial box. Click Next. Follow the on-screen instructions to complete the installation process.

  • Page 42: Starting The Mgc Manager Application

    MGC+50/MGC+100 Getting Started Guide Starting the MGC Manager Application The MGC Manager application is designed to set up and monitor multipoint Initial IP video conferences, and to perform system configuration activities for the Configuration MGC+ Multipoint Control Units (MCUs) to which it connects.

  • Page 43: Defining The Mcu

    Defining the MCU To manage and control the MGC+ unit it must be added to the MCUs network Initial IP list in the MGC Manager application. Configuration Installing the MGC Manager To define an MCU Connection: In the Browser pane, right-click the MCUs Network icon, and then click Starting the MGC New MCU.
  • Page 44 MGC+50/MGC+100 Getting Started Guide Click OK. The Add MCU dialog box closes. A new icon with the specified MCU name appears in the Browser pane listed below the MCUs Network icon.

  • Page 45: Connecting To An Mcu

    Enter your Login Name and Password, and then click OK. Note that each MCU is initially configured with a default operator whose Login and Password are both POLYCOM. Additional operators can be defined. For more details, see the MGC Administrator’s Guide, Chapter 6.

  • Page 46: Configuring The Network Services

    Manager The Net-2/4/8 card installed in the MCU interfaces between the MGC unit and the ISDN switch. The ISDN Network Service is used to define the properties of the switch and the ISDN lines running from the switch to the ISDN card.
  • Page 47 Chapter 3 - MGC+ Software Installation and Configuration To define the Network Service: In the Network Configuration Wizard window, click either IP or ISDN. The the configuration process can start in any order. If you have selected IP, the IP Configuration dialog box opens.
  • Page 48 Network Service prefix as part of the dialing string, some gatekeepers require the configuration of an IP Network Service prefix prior to its definition in the gatekeeper. With Polycom PathNavigator, the IP Network Service prefix automatically registers with the gatekeeper and does not require prior definition.
  • Page 49 Enter the subnet mask of the MCU’s IP+ card. If the DHCP is used, the subnet mask is automatically retrieved from the DHCP server and cannot be modified. For more details, see the MGC Administrators Guide, Chapter 3, “Defining an IP Network Service”. 3-11...
  • Page 50 MGC+50/MGC+100 Getting Started Guide Table 3-1: IP Configuration Parameters (Continued) Field Default Router DNS Server IP Address Local Domain Name H.323 Gatekeeper Gatekeeper IP Address or Name 3-12 Description Enter the IP address of the default router. If a DHCP is...
  • Page 51 SIP server in the polycom.com domain to which it will forward the call. When this call arrives at the SIP server in polycom.com, the server looks for the registered user (EQ1) and forwards the call to this Entry Queue or conference.
  • Page 52 Click OK. If you are defining only the IP Network Service, the Network Configuration dialog box closes and the new IP Network Service appears in the IP Network Services list. If you are defining both IP and ISDN Network Services, the Network Configuration Wizard dialog box is displayed.
  • Page 53 Chapter 3 - MGC+ Software Installation and Configuration Click PRI Configuration to define any ISDN span. The ISDN Cards configuration window appears. ISDN (Net) cards present on the MCU are automatically listed together with their slot number. Select any PRI span by selecting the relevant check box. Click OK when complete.
  • Page 54 Table 3-2: IP Network Service Icons Icon By default, the new Network Services are set as the system default. When defining additional Network Services for IP or ISDN connections these defaults can be changed. For more details, see the MGC Administrator’s Guide, Chapter 3.

  • Page 55: About Conferences

    About Conferences This chapter gives an overview of basic conference types. For a full description of conference types, see the MGC Manager User’s Guide, Volume I, Chapter 4. MGC Manager provides several methods to set up and schedule different kinds of conferences to suit many different needs. The following scheduling methods are available: On Going Conferences - for setting up conferences that start •...

  • Page 56: On-Demand (Reservation-Less) Conferencing

    MGC+50/MGC+100 Getting Started Guide On-Demand (Reservation-less) Conferencing Reservation-less conferencing enables participants to immediately start and connect to an On Going Conference from their endpoint, with no advanced scheduling. The MGC Manager offers two methods for Reservation-less conferencing: Ad Hoc Conferencing •...

  • Page 57: Scheduled Conferences

    the conference is required. When the conference ends, the conference reverts from the active On Going mode to the passive Meeting Room mode until it is activated next. It remains in the MCU memory (configuration) and in the Meeting Rooms list and can be modified between activations. This conferencing method requires that each employee in an organization be defined in the Meeting Room conference.

  • Page 58: Conference Type

    MGC+50/MGC+100 Getting Started Guide Conference Type When you determine the scheduling method, select an appropriate conference type. The following conference types are available: • Standard - a scheduled On Going Conference or Reservation that runs once and is deleted from the system once it ends.

  • Page 59: Video Conference Attributes

    Video Conferences can include both Video and Audio as well as Audio Only participants. In a video session, participants can connect to the conference using different network connections: ISDN, IP (H.323 and SIP) and MPI (serial connection). A conference is defined for all the interface types.

  • Page 60: Additional Video Conference Settings

    MGC+50/MGC+100 Getting Started Guide Transcoding is performed on the following parameters: Line rate, Restricted/Non-Restricted, Audio Algorithm, Video Format, Video Frame Rate, Aggregation mode (Bonding/H.221) and different Data Rates. Continuous Presence (CP) - A conference in which several participants • can be viewed simultaneously. In this type of session, each connected endpoint uses its highest video, audio and data capabilities.

  • Page 61: Video Conference Parameters

    The Conference On Port setting is suitable for large Continuous Presence conferences (up to 128 participants for a single Video+ card) for there are not enough available video resources, or if several Continuous Presence conferences are running on the MCU at the same time, and you there are not enough video resources to simultaneously run them all.

  • Page 62: Highest Common Mechanism

    MGC+50/MGC+100 Getting Started Guide running on the Video+ card. For more information, see MGC Manager User’s Guide, Volume I, Chapter 4, “Video Sources”. Additional video settings can be configured for the video conference to allow greater customization and options during a video conference.

  • Page 63: Entry Queue

    If Audio Look and Feel is not set for the conference, selecting Audio Only in the Media box causes the conference properties to display only audio related parameters and hide the video properties as in Audio Look and Feel mode. Entry Queue An Entry Queue is a special routing lobby to which one or several dial-in numbers are assigned.
  • Page 64 MGC+50/MGC+100 Getting Started Guide 4-10...

  • Page 65: Basic Operations

    Basic Operations This chapter describes how to start, monitor and manage On Going Conferences. Reservation Templates A Reservation template includes the conference parameters, such as the conference media (audio, video), video session, line rate, video protocol and other video parameters, IVR Service and more. The reservation can include the conference participant parameters.

  • Page 66: Starting A Conference

    MGC+50/MGC+100 Getting Started Guide Starting a Conference You can start an On Going Conference from one of the default Reservation templates provided with the system or you can define a new On Going Conference. For more details about defining new conferences, see MGC Manager User’s Guide, Chapter 4, “Defining a new Audio Only Conference”...
  • Page 67 Right-click the icon of the Reservations in Database template and click Start Immediately. If the MGC Manager application is connected to several MCUs, select the MCU name as well as the reservation template. The conference begins and appears in the list of On Going Conferences. If no participants were defined in the Reservation template, the conference starts but contains no participants.

  • Page 68: Dialing-In To A Conference

    Service Prefix and conference Numeric ID or name. • For conferences defined as Meet Me per Conference or Meeting Rooms, the IP Network Service Prefix is displayed in the Status pane of the MGC Manager. • The IP Network Service prefix is assigned when defining the IP Network Service.

  • Page 69: Viewing The Conference Dial-In Properties

    Viewing the Conference Dial-in Properties The required numbers and passwords needed to enter a conference, including IP Network prefixes and Numeric IDs appear in the MGC Manager main Status pane. To view the list of On Going Conferences and their dial-in numbers: Expand the MCU icon, and then click the On Going Conferences icon.

  • Page 70: Dial-Out Participants

    MGC+50/MGC+100 Getting Started Guide Usually for SIP conferencing, an Ad Hoc Entry Queue is used. In this scenario, the first participant dials the Entry Queue and creates a new conference, while the other conference participants dial directly to the conference using the conference name or Numeric ID.

  • Page 71: Monitoring On Going Conferences

    Monitoring On Going Conferences You can monitor conferences at the conference level or at the participant level and perform various operations while conferences are running. Monitoring conferences means viewing the status of the On Going Conferences and the status of their participants. Operations can also be performed at the conference level or at the participant level.

  • Page 72: Monitoring A Conference

    MGC+50/MGC+100 Getting Started Guide Monitoring a Conference When you click a conference icon, the conference appears in the Status pane. However, to get more details about the conference and participants statuses, it is better to monitor the conferences through the Monitor pane in the main window.
  • Page 73 The Participant Monitoring Filter dialog box opens. Select the appropriate check boxes that indicate the statuses to monitor. The following statuses may be selected: Table 5-1: Participant Statuses to be Monitored Filtering Option Description Faulty participant Participants who have problems connecting to the conference.

  • Page 74: Listing Participants In The Browser And Status Panes

    MGC+50/MGC+100 Getting Started Guide The Status and Monitor panes are displayed as a table. Each row represents a conference or a participant. Each column represents a status item that is being monitored. The columns that are displayed in the Status pane include the...
  • Page 75 To list the participants in the Status pane: Expand the On Going Conferences or Reservations tree to display the list of On Going Conferences or Reservations. Double-click the icon of the On Going Conference or Reservation whose participants you want to list. The participants are listed in the Status pane.

  • Page 76: Participant Level Monitoring

    MGC+50/MGC+100 Getting Started Guide Participant Level Monitoring In addition to the data that appears in the Status and the Monitor panes, you can also view the connection parameters and status of each of the conference participants. This feature is especially useful if there is a problem during the connection of the participant to the conference.

  • Page 77: Operations Performed During On Going Conferences

    Conference by defining the participant properties. The participant properties change according to the participant connection type and network connection. The following procedure describes the definition of a dial-out participant. and it assumes that the default participant parameters will be used. Therefore, only the parameters that you must define are described here.
  • Page 78 MGC+50/MGC+100 Getting Started Guide To add a new participant to a Conference: List the On Going Conferences. Right-click the icon of the conference to which to add a participant, and then click New Participant. Alternatively, click the conference icon, and then click the New Participant button on the Conference Toolbar.
  • Page 79 Chapter 5 - Basic Operations For ISDN Participants The Participant Numbers - Enter the participant's phone number (including country and area codes, when required). 5-15...
  • Page 80 MGC+50/MGC+100 Getting Started Guide For H.323 Participants 5-16 Participant IP - Enter the IP address or Alias of the endpoint to be called by the MCU. Alias Name - If you are using the endpoint's alias instead of the IP address, first select the type of alias and then enter the endpoint's alias as registered with the gatekeeper.
  • Page 81 SIP URI-This uses the format of an E-mail address, typically containing a user name and a host name, for example, user@host or dan@polycom.com. TEL URI-This is used when the endpoint does not specify the domain that should interpret a telephone number that has been input by the user.

  • Page 82: Making Dial-Out Connections

    MGC+50/MGC+100 Getting Started Guide The following fields are relevant to all participant Interface Types: User Defined fields 1-4 - Enter general information for the participant, such as the participant's E-mail address, telephone number, company name, location, or any required information.

  • Page 83: Disconnecting Participants

    Disconnecting Participants On occasion, a participant does not need to continue with a conference. In that case, you may remove a participant by either: Disconnecting the participant • Deleting the participant • To disconnect a participant: In the Monitor pane, Status pane or Browser pane, right-click the participant icon, and then click Disconnect Participant.

  • Page 84: Muting A Participant

    MGC+50/MGC+100 Getting Started Guide Muting a Participant Occasionally, a conference organizer may want to exclude the audio and video channel of a particular participant from part of an On Going Conference. The MGC Manager enables you to mute a participant's audio and/or video signals.

  • Page 85: Changing The Layout In A Continuous Presence Conference

    Changing the Layout in a Continuous Presence Conference You can select a particular Video Layout (that is a specific arrangement of video windows on the screens) or Auto Layout during On Going Continuous Presence conferences. To change the layout in a Continuous Presence conference: In the Browser pane, expand the On Going Conference list.

  • Page 86: Locking And Unlocking A Conference

    MGC+50/MGC+100 Getting Started Guide Locking and Unlocking a Conference You can lock or unlock On Going Conferences to undefined dial-in participants to control their access to these conferences. In addition, the conference can be locked prior to the start of the conference in the Reservation stage, and unlocked during the On Going Conference.

  • Page 87: Changing The Duration Of A Conference

    Changing the Duration of a Conference It is often necessary to extend the duration of a conference or terminate a conference before its scheduled completion time. The conference can be either manually or automatically extended or terminated. To automatically extend or terminate a conference, refer to the MGC Manager User’s Guide, Volume I, Chapter 6.
  • Page 88 MGC+50/MGC+100 Getting Started Guide Click the Scheduler tab. Modify the conference Ending Time. Click OK. The Conference Properties dialog box closes. The conference’s duration is changed. 5-24...

  • Page 89: Terminating A Conference Manually

    Terminating a Conference Manually You may manually end the conference before its scheduled end time. Usually, you will use this option when all the participants disconnected from the conference, or if the meeting organizer has requested it. To terminate a conference manually: In the Browser, Monitor or Status panes, right-click the On Going Conference, and then click Terminate.

  • Page 90: Changing The Video Layout

    MGC+50/MGC+100 Getting Started Guide Changing the Video Layout You can select a particular Video Layout (that is a specific arrangement of video windows on the screens) or Auto Layout during On Going Continuous Presence conferences. To change the Video Layout in a Continuous Presence Conference: In the Browser pane, expand the On Going Conference list.

  • Page 91: Defining A New Audio Conference

    Defining a New Audio Conference This section describes how to: • Define an Audio Only Entry Queue • Start an On Going Audio Only Conference Set up an Audio Only Meeting Room • For an overview of these types of conferences, see “Conference Types” on page 4-1.
  • Page 92 MGC+50/MGC+100 Getting Started Guide The Entry Queue Properties dialog box opens. In the Name box assign a name to the Entry Queue using up to 20 characters. To manually assign the Numeric ID, enter in the Numeric ID box the number of digits defined in the appropriate flag in the system.cfg file (the...

  • Page 93: Entry Queue Dial-In Number Table

    In the Dial-in Numbers table, click the plus The Meet Me Service dialog box opens. Enter the name of the Network Service (to be used by participants to connect to the Entry Queue) exactly as it is defined in the Network Service function (the system is case sensitive).
  • Page 94 MGC+50/MGC+100 Getting Started Guide The New Entry Queue is added to the Meeting Rooms list. H.323 participants can dial in to an Entry Queue by dialing the Network Service Prefix and the Numeric ID or Name of the Entry Queue - [(Prefix)(Entry Queue Numeric ID or Name)].

  • Page 95: Defining An On Going Audio Conference

    Defining an On Going Audio Conference An On Going Conference is a conference that starts immediately or when the scheduled reservation date and time is reached, and the conference is automatically activated. The following procedures describe how to define a new Standard Audio Only Conference.
  • Page 96 MGC+50/MGC+100 Getting Started Guide If Audio Look and Feel is not set for the conference, select Audio Only in the Media box to display only audio related parameters and hide the video properties as in Audio Look and Feel mode. If Audio Look and Feel is set for the system, the conference properties and defaults are automatically set to Audio Only and all the video parameters are hidden.
  • Page 97 14. In the Msg Service Name box, select an IVR Service or leave blank to use the default IVR service. The MGC+50/MGC+100 is shipped with a default IVR Service. Chapter 6 - Defining a New Audio Conference...
  • Page 98 MGC+50/MGC+100 Getting Started Guide 15. If you are defining an IP only, Audio Only (VoIP) conference, you can use the Audio Alg field to select an additional audio algorithm (G.723/ G.729). In a mixed network environment, only G.711 is available.

  • Page 99: Defining A New Audio Only Meeting Room

    Defining a New Audio Only Meeting Room A Meeting Room is a conference reservation without allocated resources whose default duration is set to 2 hours. To define a New Meeting Room: Expand the MCU tree to display its options. Right-click the Meeting Rooms icon, and then click New Meeting Room.
  • Page 100 MGC+50/MGC+100 Getting Started Guide Meeting Room conferences usually include undefined participants. It is, however, possible to add defined participants from the Pre-Defined Participants list or by clicking the Add (>>) button or the New button. Ensure that the Allow Undefined Parties check box is selected in order to allow undefined participants to dial in to the Meeting Room.
  • Page 101 Meeting Room is saved on the MCU. It is then displayed in the first row of the Meet Me Service - H.323 Service table. To add prefixes for H.323 participants to dial using other H.323 Network Services, click the Plus (+) button.
  • Page 102 MGC+50/MGC+100 Getting Started Guide 6-12...

  • Page 103: Defining A New Video Conference

    Defining a New Video Conference This chapter describes how to: Define a Video Entry Queue • • Start an On Going Conference • Set up a Meeting Room For an overview of these types of conferences, see “Conference Types” on page 4-1.
  • Page 104 MGC+50/MGC+100 Getting Started Guide To define a new Video Entry Queue: Expand the MCU tree, right-click the Meeting Rooms, Entry Queues and SIP Factories icon and then click New Entry Queue. The Entry Queue Properties dialog box opens. In the Name box assign a name to the Entry Queue using up to 20 characters.
  • Page 105 assigns the Numeric ID provided the MCU is configured to support automatic assignment of Numeric IDs. In the Entry Queue Service box select from the list of predefined Entry Queue Services the one that will be used to play audio messages and prompts to participants waiting in the Entry Queue.
  • Page 106 MGC+50/MGC+100 Getting Started Guide • Setting the Entry Queue to Transcoding or Continuous Presence requires Video resources, while a Video Switching Entry Queue does not. • An IP Only Entry Queue in Continuous Presence mode can only be defined as Classic Continuous Presence, not as Software or Quad View mode Continuous Presence.

  • Page 107: Creating A Target Conference From An Entry Queue

    Creating a Target Conference from an Entry Queue You can create a new On Going conference or Reservation with the same parameters as the Entry Queue. This is especially useful for Video Switching conferences, since their parameters must be the same as those of the Entry Queue.

  • Page 108: Creating An On Going Video Conference

    MGC+50/MGC+100 Getting Started Guide Creating an On Going Video Conference An On Going Conference is a conference that starts immediately The following procedure describes the main parameters involved in setting up an Video Conference. For a detailed description of all parameters, see the MGC Manager User’s Guide, Volume I, Chapter 4.
  • Page 109 Change the Conference’s Duration if required. In the Media area, select the Video, Audio option. In the Supported Network area, select the appropriate type of network. In the Video Session area, select Video Switching, Transcoding or Continuous Presence. For more information about these types of conferences, see “Video Conference Types”...
  • Page 110 MGC+50/MGC+100 Getting Started Guide 14. Click the Settings tab. The Properties - Settings dialog box opens. The parameters described here are the Basic parameters. The Advanced parameters are usually not changed from their default values. For more information about these Advanced parameters, see the MGC Manager User’s Guide, Volume I, Chapter 4.
  • Page 111 connect participants to the conference at this line rate or lower, according to their individual capabilities. In a Conference On Port, select the estimated highest transfer rate common to all participants. The Conference On Port method forces all conference participants to use the same video parameters. Participants who connect to the conference do so with the quality of the participant with the lowest line rate.
  • Page 112 MGC+50/MGC+100 Getting Started Guide 18. If you have selected a Message Service Type, use the Msg Service Name field to select the name of the predefined Message Service (e.g. the specific IVR Message Service, if an IVR service is enabled in the Msg Service Type field) to be assigned to the conference.
  • Page 113 The Conference Properties - Video Sources tab opens. 25. Select the appropriate Video Layout for the conference. The available layouts displayed are determined by the type of Continuous Presence mode selected on the General tab. For more information about setting Video Layouts, see the MGC Manager User's Guide, Volume I, Chapter 6, “Setting Video Layouts”.

  • Page 114: Defining A New Video Meeting Room

    MGC+50/MGC+100 Getting Started Guide 27. Use the default values for the remaining parameters. These parameters are detailed in the MGC Manager User’s Guide, Volume I, Chapter 4. 28. Click OK. The conference starts. Defining a New Video Meeting Room A Meeting Room is a conference reservation without resource allocation, whose default duration is set to 2 hours.

  • Page 115: Management Tools

    Management Tools This chapter describes the basic management tools for the MGC+50/ MGC+100. For details on other management tools, see the MGC Administrator’s Guide, Chapter 5. Resource Report The Resource Report details the availability and usage of the system resources (various card types). The Resource Report displays the number of...
  • Page 116 MGC+50/MGC+100 Getting Started Guide The Resource Report dialog box opens. The Resource Report window contains the following columns: Table 8-1: Resource Report Columns Column Title Subject Total Active Non Reserved Description Type of MCU resource. Includes the Network Resources that are used by participants to connect to the system, and Media Resources that are used by the system to run different types of conferences.

  • Page 117: Resources Report - Network Resources

    The Network Resources describes the bandwidth and port availability for participants connecting over various types of networks. This information includes network resources only. In order for participants to connect to a conference, they may also require Audio+, Video+, Data or MUX+ resources, depending on the type of participant and the type of conference.

  • Page 118: Resource Report - Network Resources Details

    MGC+50/MGC+100 Getting Started Guide Resource Report - Network Resources Details ISDN Services - ISDN Network Services. This section describes the • available bandwidth, in B channels, for each type of ISDN connection. Only the installed types of connections are displayed: —...

  • Page 119: Resources Report - Media Resources

    Resources Report - Media Resources Media Resources used by participants from different types of networks are displayed in the lower section of the Resources Report window. To view the Media Resources details, use the scroll bar on the right side of the window. Media Resources Area Parameters Description Each row item appearing in the Media Resources Area is described below.

  • Page 120: Port-Unit Allocation Area

    MGC+50/MGC+100 Getting Started Guide -Quad Mode must run on the Video+8 card. Participants from multiple Video+8 cards can take part in a single conference. — Video Processors - Total number of video processors from all MUX+ - Displayed is the total number of MUX+ port resources •...
  • Page 121 The following modes are available: — Circular - The system allocates the next available sequential unit in the order in which it is numbered on the card according to the unit numbers. For example, if the last used unit is 2, the next time a conference is run, the system will allocate units starting with unit 3 (provided that unit 3 is free).

  • Page 122: Listing The Installed Cards

    Expand the MCU Configuration tree to list its options. Expand the Cards tree. All the MCU slots are listed (16 slots for the MGC+100, 8 slots for the MGC+50). Empty slots are indicated by a grey card icon. Occupied slots are indicated by a green card icon.
  • Page 123 Type Displays the type of card that occupies the slot. The following card types are available, as listed in Table 4-1: • Network (Net-2, Net-4, Net-8, MPI-4, MPI-8), IP+12, IP+24, IP+48 • MUX+ • Data •...
  • Page 124 MGC+50/MGC+100 Getting Started Guide Table 8-2: MCU's Cards Status Columns Field Clock Configured Clock Status Occupied Units Faulty Units Disabled Units Num Units For more information about viewing card parameters, see MGC Manager Administrator’s Guide, Chapter 4. 8-10 Description This column is valid only for ISDN and Serial (MPI-8) Network Interface cards.

  • Page 125: Mcu Faults Report

    Chapter 8 - Management Tools MCU Faults Report The Faults function records faults related to the MCU that are encountered during operation. To view the Faults list: Right-click the MCU icon, and then click Faults. 8-11...
  • Page 126 MGC+50/MGC+100 Getting Started Guide The Faults window opens. The following columns appear in the Faults report: Table 8-3: Faults Fields Field Time Category 8-12 Description Lists the date and time that the fault occurred. This column also includes the icon indicating the fault Level.
  • Page 127 Table 8-3: Faults Fields Field Description Category (cont.) • • • Level Indicates the severity of the problem. There are three fault indicators: • • • • The icon of the fault Level appears in the Time column. Code Indicates the code of the problem, according to the fault category.

  • Page 128: Reset Mcu

    Right-click the MCU icon, and then click Reset MCU. When the MCU is restarts, the MCU icon changes accordingly. Obtaining Additional Information Information about Polycom products, technologies, and network solutions is available from the company Web site, at the following URL: http://www.polycom.com/home/resource_center/...

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