Error code
Description
345.60
Hardware Error—tray 4 board ID unknown
345.61
Hardware Error—tray 4 option type unknown
345.62
Hardware Error—tray 4 product ID unknown
345.63
Hardware Error—tray 4 sensors are not plugged on
the board
345.64
Hardware Error—tray 4 lift plate failed to reach its
home position
377.51
No encoder feedback detected from the output
option 1/mailbox main/interface motor.
377.52
Motor stop error—the output option 1/mailbox
main/interface motor kept on running some time
after the motor was commanded to stop.
378.51
No encoder feedback detected from the output
option 2/mailbox main/interface motor.
378.52
Motor stop error—the output option 2/mailbox
main/interface motor kept on running some time
after the motor was commanded to stop.
379.51
No encoder feedback detected from the output
option 3/mailbox main/interface motor.
379.52
Motor stop error—the output option 3/mailbox
main/interface motor kept on running some time
after the motor was commanded to stop.
381.51
No encoder feedback detected from the output
option 1/finisher/offset stacker ejector motor.
381.52
Motor stop error—the output option
1/finisher/offset stacker ejector motor kept on
running some time after the motor was commanded
to stop.
381.54
No encoder feedback detected from the output
option 1/finisher/offset stacker main/interface
motor.
381.55
Motor stop error—the output option
1/finisher/offset stacker main/interface motor kept
on running some time after the motor was
commanded to stop.
381.56
The output option 1/finisher/offset stacker
main/interface motor went over the normal speed
382.51
No encoder feedback detected from the output
option 2/finisher/offset stacker ejector motor.
382.52
Motor stop error—the output option
2/finisher/offset stacker ejector motor kept on
running some time after the motor was commanded
to stop.
Action
Go to
"250/550-sheet controller board failure
service check" on page
Go to
"HCIT lift plate failure service check" on
page
159.
1
POR the machine.
2
Reseat the output option on the printer.
3
Open the rear door and clear obstructions along
the paper path.
If the problem remains, then go to
service check" on page
Diagnostic information
151
7463
156.
"Mailbox failure
163.