Introduction; General Tips - Ingenico Move/5000 Quick Reference Manual

1 – Introduction
Global Payments offers merchants a wide variety of leading
payment technology solutions, all from one reliable source. As one
of the world's largest and most trusted payment technology solution
providers, Global Payments combines industry-leading expertise
with over 50 years of Canadian-specific experience. This power
combination allows us to deliver comprehensive solutions that are
personalized to your needs.
This guide is your primary source of information for operating,
setting up and installing the Global Payments' Wireless -
Move/5000 terminal. For terminal-related questions or support,
please contact Global Payments' Customer Care.
2 – General Tips
The following tips will help ensure you continue to process
smoothly with Global Payments Canada:
1. This reference guide contains information on the features
and functions capable on your terminal, as well as basic
troubleshooting techniques. Keep this guide in an easy-to-
find location.
2. Perform a settlement daily. This ensures that your funds
are constantly deposited into your bank account on a
regular basis.
3. Change your passwords frequently. Changing passwords
frequently ensures you protect yourself from unauthorized
use of your terminal.
4. If you have a problem with your terminal, check cabling
and attempt to reboot the device.
5. If you have a communication problem with your terminal,
verify that there are currently no outages reported by your
Internet or wireless service provider.
6. The Global Payments Canada Customer Service line is
open 24 hours a day, 7 days a week, to ensure there is
always someone available to assist you.
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