Busy Redial; Call Return; Anonymous Call Rejection; Call Trace - Polycom VVX 300 Basic Phone Manual

Polycom
VVX 300/400
BASIC
PHONE
GUIDE

BUSY REDIAL

The Busy Redial feature is a code that, when entered into
you phone, will give you the information of the number
you last dialed and the option to dial it again. If the line
you are trying to reach is busy, your phone will keep
checking that line (for a preset amount of time) till it
becomes available and then dial it again.
For Busy Redial, dial *66, to cancel, dial *86.
Once the recording starts, you can dial 1 at anytime to
have your phone dial the last number you dialed.

CALL RETURN

The Call Return feature is a code that, when entered into your phone, will give you the
information of the last call you received and the option to have your phone dial that
number. If the line you are trying to reach is busy, your phone will keep checking that line
(for a preset amount of time) till it becomes available and then dial it again. For Call
Return, dial *69; to cancel, dial *89. Once the recording starts, you can dial 1 at anytime to
have your phone dial the last party that called you.

ANONYMOUS CALL REJECTION

Anonymous Call Rejection is a feature which, when configured, can be enabled or
disabled on your phone to reject calls that come up as anonymous on your phone's display.
*77 will enable the feature, *87 will disable it.
CALL PICKUP & DIRECTED CALL PICKUP
Call Pickup is a feature that via a code you enter into your phone, picks up any incom-
ing call to a preset group of extensions. Directed Call Pickup allows you to pickup any
incoming call to a specific extension within your Business Group. Both Pickup options can
not be used once a call is already in progress. For Call Pickup, dial *11 followed by the
group code. For Directed Call Pickup, dial *12 followed by the ringing phone's extension
number.

CALL TRACE

Call Trace is a feature, that if activated after a call, traces the call and provides the Central-
Office support team with the other party's information. The CentralOffice support team
can then pass on this information to the appropriate authorities, if presented with a
subpoena. To activate Call Trace, dial *57.
MULTI LINE HUNT GROUP‡
The Multi Line Hunt Group (MLHG) feature groups together multiple extensions you
designate into a single group that callers can call directly. When a caller calls the Hunt
Group, they will be connected to a non-busy extension within the group. Your Business
Group Administrator (BGA), in conjunction with the CentralOffice team, can choose
different settings for how CentralOffice chooses which extension to connect to when more
than one in the group is available. These groups need to be configured by the CentralOf-
fice support team. However, once a Hunt Group has been set up, any of your employees
who is a member of the group can sign into and out of the group at anytime. If a member
wants to login to the group, they dial *96 followed by the MLHG number (ask your BGA for
the MLHG numbers you have available) , dial *96 again to logout.
‡This feature is only available when your BGA has requested the CentralOffice support team to configure this feature for your
extension.
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POLYCOM VVX 300/400 |