Troubleshooting; Initial Actions; Error Codes; Acknowledging Errors - KaVo ORTHOPANTOMOGRAPH OP 3D Service Manual

7 Troubleshooting

7 Troubleshooting
Problem
Taken image is not
transferred to the modality
workstation.
Device cannot be driven
upwards or downwards.
No connection to the device. 1. The device is not

7.1 Initial actions

7.1.1 Error codes

When an error code appears on the display the device will stop working and cannot be
operated while the error code is on the display.

7.1.2 Acknowledging errors

The device responds to error situations by reporting an error. Most errors may be
acknowledged using the touch screen display (by closing the dialog box the error is
reported in). Some errors require the unit to be rebooted.
If an error that requires rebooting occurs or the device fails to operate as described in
the User manual:
1. Switch off the power.
2. Wait for a few seconds.
3. Switch the power back on.

7.1.3 Image transfer

If an image is not transferred successfully to the workstation, close and then reopen the
dental imaging software and/or restart the workstation. DO NOT restart the unit as this
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Possible cause
Local network connection
is disrupted, which causes
loss of data.
1. Up/down slider is on
safe mode.
2. Mechanical safety
device on the driving
motor has activated.
3. Positioning panel not
working.
powered on.
2. Problem with the local
area network (LAN).
3. Check the device
configuration.
Solution
The device stores the latest
image until a confirmation
of a succesfull transfer to
the workstation has been
received. Re-establish the
local network connection
and the image data is
transferred automatically.
Do not power the device off
or the image will be erased.
1. Clean the positioning
panel and wait for the
safe mode to clear out.
2. Contact service.
1. Power the device on.
2. Check the Ethernet
cable connections on
the workstation and the
device.
3. Restart the device and
the workstation.
ORTHOPANTOMOGRAPH
™
OP 3D