Status Light Troubleshooting - Visioneer RoadWarrior 3 Series User Manual

Problem: If the USB cable is disconnected during a scan, the scanner does not reconnect when the USB cable is
plugged back in.
Unplug the USB cable from the scanner, and then plug it back in. If the scanner does not reconnect:
1. Unplug the USB cable from the scanner.
2. Restart your computer.
3. After the restart is complete, plug the USB cable back in.

Status Light Troubleshooting

The status light indicates the current state of the scanner:
■
Steady blue—indicates the scanner is receiving power. When the scanner driver is installed, it also means
the scanner is ready to scan.
■
Blinking blue—indicates that the scanner is busy (e.g. when scanning or calibrating).
■
Blinking red—indicates that there is a hardware error.
Error Codes
If your scanner experiences a hardware error, the status light will blink red. It will flash in a numerical sequence,
pause, then repeat the same number of flashes. The number of times the light blinks between pauses indicates
the error code number. The following table describes the error codes.
Error Code Problem Description
4 Paper Jam
6 Cover Open
S U ' G
CANNER SER S UIDE
®
V R
ISIONEER OAD
Solution
Open the scanner and remove the jammed document. To
reduce the number of paper jams, make sure the paper
return is closed when scanning thick documents and
plastic cards. Also make sure the paper guide is properly
adjusted to the width of the item you are scanning. If the
paper guide is too narrow for the paper being scanned, it
will cause the paper to warp and get stuck in the paper
path.
Make sure the scanner is fully closed after performing
maintenance on the scanner or removing a jammed page.
If needed, open and close the scanner again. If the
problem persists, try power cycling the scanner through
un-plug and re-plug of the USB cable.
TM
W S M S
ARRIOR ERIES OBILE CANNERS
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