Visioneer RoadWarrior 3 Series User Manual page 38

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V R W
ISIONEER OAD ARRIOR
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Is the scanner's status light on? The scanner will automatically power off after a specified period of
inactivity. When the scanner is powered off, firmly press the button on the scanner to turn the scanner on.
You can adjust the amount of time before the scanner will power off in the scanner's hardware properties.
Open the scanner's hardware properties page as described on page 32.
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Did you plug the scanner into a USB hub? If you're using a USB hub to connect the scanner try plugging the
scanner's USB cable directly to the back of the computer. It is not recommended that you use the scanner
with a USB hub, if you are using a hub, the hub must have its own power supply.
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Is the USB cable 6' or less? If you are using a USB cable that is longer than 6' you may lose connection to the
scanner. The recommended USB cable length is 6' or less, the USB cable provided with your scanner is within
this range.
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Did you select another image source in the scanning software? If you use multiple imaging devices with
your computer, such as a camera, all-in-one printer, or another scanner, you may have selected another
source for images. Make sure Visioneer
Problem: Why does my scanner not function after performing a system restore on Windows?
The system restore process may have corrupted some of the driver components. It is recommended that you
reinstall your scanner driver. Please refer to
Problem: Why won't my scanner work after the computer has been sitting idle for several hours?
To resolve the problem, simply turn off the scanner power then turn it back on again. This may occur after
Windows goes into power saving mode to "hibernate" the computer into a low power state. When you move your
mouse or type on the keyboard it "wakes" the computer back up and restores full power to the system. This
power fluctuation during the computer's hibernating period may sometimes cause the scanner to lose
communication to the computer.
Problem: My computer keeps giving me out of hard drive space error messages.
The minimum requirement of free hard drive space is for the installation of the software and basic, low resolution,
scanning. High resolution scans result in files that can be over 1 gigabyte in size. Free up some space on your hard
drive for the software to be able to save the scanned images.
Problem: My computer keeps giving me out of memory error messages.
An "Out of memory" message may appear when scanning long pages at higher resolutions. This error is most
often seen on Windows XP due to the large file size created when scanning long pages in color or grayscale at 300
dpi or higher. However, this error may occur on other operating systems as well. If you see an out of memory error
message, please try adjusting the page length and/or scan resolution.
Problem: The paper jams in the scanner.
To reduce the number of paper jams, smooth and straighten the paper before scanning. If paper jams are
occurring more frequently, try cleaning the roller with a soft cloth dampened with Isopropyl rubbing alcohol.
Excessive dust on the roller can make it appear worn and will cause issues feeding paper. See
Scanner on page 34 for cleaning instructions.
38
S M S
ERIES OBILE CANNERS
®
RoadWarrior
Uninstalling Your Scanner
TM
Series Mobile Scanners is selected as the scanner.
on page 40 for installation instructions.
Cleaning the
S U ' G
CANNER SER S UIDE