Advanced Call Handling; Creating A Multi-Party Conference Call; Customize Your Phone - Mitel MiVoice 6920 User Quick Reference Manual

Quick Reference Guide
Call History
The Call History application displays a list of your missed, outgoing and received calls as
well as My Mobile and Missed calls. You can view, delete and dial out to call history
entries as well as copy entries to the Contacts application.
Call History
Filters
Copy to
Contacts
Dial Softkey
Using the Call History application
1. Press the key to access the Call History application.
2. Scroll through the lists by using the navigation keys. To view additional entry details,
press the Right navigation key when the entry is highlighted.
3. Press the Select button or Dial softkey to place a call to the respective entry
or
Press the Add Contact softkey to copy the entry to your Contacts application
or
Press the Delete softkey to delete the entry from your Call History.
Voicemail
When voicemail functionality is enabled, the MWI LED on the Mitel MiVoice 6930 flashes
red and the (Voicemail) icon displays on the status bar indicating that voicemail
messages are available. You can access your voicemail service by pressing
the Voicemail key
TRANSFER DIRECTLY TO A MAILBOX
To transfer a caller directly to a mailbox:
1. Press VM key (caller is on hold)
2.Enter Mailbox Number (Extension)
3.Hang Up

Advanced call handling

The Mitel MiVoice 6930 IP Phone provides a method for transferring calls through the
Transfer softkey.
Transferring a call
1. Ensure you are on active call with the party you wish to transfer.
Call Type Indicator
2. Press the Transfer softkey.
Missed Call
The active call is placed on hold.
Received Call
3. Enter the transfer recipient's number
Outgoing Call
4. For Unattended Transfers, Press the Transfer sofkey or hang up
Scrollbar
and your caller will be transferred immediately.
Entry Details
(Name/Number,
5. For Attended transfers, wait for an answer, consult, and then press
Time, Date)
the Transfer softkey to transfer the call.
Delete Entry
Softkey

Creating a multi-party conference call

Ensure you are on active call with one of the parties with whom you wish to create a
conference.
1. Press the Add User softkey.
The active call is placed on hold.
2. Enter the conference target's number.
3. Wait for an answer, consult, and then press the Join Calls softkey to create the
three-way conference call.
Repeat steps 2 to 4 to add an additional party (maximum of seven participants) to the
conference.

Customize Your Phone

to adjust your phones display brightness, ring tones and speaker headset key.
Use the navigation circle to make selections and press save.
When customizing your Speaker/Headset Key in Audio Paths:
Select Headset to enable Headset operation when this button is pressed. (A
second press enables Speaker operation.)
Select Speaker to enable Speaker operation when this button is pressed. (A
second press enables Headset operation.)
navigate to Display, Audio -Ring Tones, or Audio -Audio Path