Managing Calls - Advanced Features; Programmable Custom Buttons - ShoreTel 230 User Manual

1 ShoreTel IP Phone 230/230g
Press the keys that correspond with the first few letters of the extension's owner's first or last name

to have the Directory narrow the number of entries for you. Press
name and press
delete the character.
Press

Dial soft key to dial the number.
You can also use the Directory to make an Intercom call by pressing the Intcom soft key on this
screen, or when using
See those sections in this guide for more information.
The Directory also lists any keypad speed dials you have configured in the ShoreTel Connect client
when you press Speed.To dial a number from this screen, press and hold the corresponding number
on the keypad, or use the Scroll button to select an entry, then press the Dial soft key.
MANAGING CALLS – ADVANCED FEATURES
In addition to performing the regular functions of placing calls and answering calls, your phone
supports several other advanced functions. If you use any of these features on a regular basis, you
may benefit by having your system administrator assign the desired function to the custom keys on
your phone.

Programmable Custom Buttons

The phone has three custom buttons that can be programmed with different functions. The system
administrator can configure the custom buttons via ShoreWare Director on behalf of a user or can
enable permissions for an individual user so that the user can modify the custom buttons on the IP
phone via the telephone interface.
Note
IP phone users can only program Call Appearance or Dial Number (Speed Dial) from their telephone
interface.
The list below contains the different functions that can be assigned to the buttons of a phone, allowing
you to create shortcuts for operations that would normally require pressing two or three buttons.
Barge In – Barge In allows users with proper permission to enter into an existing call. This feature

is useful for certain users including operators, executive assistants, trainers, and ACD supervisors
that must enter calls for important business reasons. A custom key can be programmed to invoke
the barge in feature as well as optionally include a specific extension for quick, one-touch feature
operation. If you need this feature, please review with your system administrator.
28 User Guide
for any character. If you press an incorrect key, press the Back soft key to
and on the Scroll button next to the display to select the desired name. Press the
Inte rcom
on its own, and also when using transfer, park, unpark, and conference.
MANAGING CALLS – ADVANCED FEATURES
for a space in a person's
ShoreTel IP Phone 230/230g