Bridged Call Appearances - ShoreTel 230 User Manual

1 ShoreTel IP Phone 230/230g
Unpark – The ShoreTel system allows users to unpark a connected call from another extension.
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Please see
Whisper Page – The ShoreTel system allows users with the proper permission to enter a call on
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another extension and whisper to the recipient without the other party hearing. The call recipient
can talk back to you privately using the whisper page mute feature.
Whisper Page Mute – If you receive a whisper page, you can speak privately back to the person
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using the whisper page mute feature.

Bridged Call Appearances

The Bridged Call Appearances (BCA) feature provides "bridged" information between many separate
IP phones, offering the benefit of faster call handling between users. The feature is intended for key
system environments (a small office or branch office), such as an auto dealership or small bank with 4
trunks and 8 IP phones.
A custom button on each IP phone is configured for BCA so that when an inbound call arrives, that
custom button blinks green on all of the phones. If someone answers the call, the LED on that person's
phone becomes solid green while the custom button on all of the other IP phones that have been
programmed with that BCA extension turns red. In this way, the call appearance information is shared
(or bridged) across the many different phones in an organization.
You can place an outbound call using a bridged call appearance so others users can view the call
activity. To place an outbound call, press the bridged call appearance, dial the trunk access code and
then dial the number. When an outbound call is placed, the LED on the outbound caller's phone
becomes solid green, and the associated button on all of the other phones become solid red. If the call
is placed on hold, the associated LEDs on all phones blink green. A button can be programmed for
each position in the call stack.
Note
Pressing the top-most BCA custom button for outbound calls does not necessarily access trunk 1.
There is no one-to-one correlation between the custom buttons programmed for BCA extensions and
a particular trunk. Trunks can be associated with BCA extensions in any random manner desired by
the system administrator.
Another benefit of the new BCA feature is that an outbound caller-id can be associated with that button
(configured by the system administrator). The following rules determine which caller-id is displayed
when an outgoing call is made using BCA:
Outbound to an internal extension – the name and number of the user that initiated the BCA call
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will be used, and if that user is a "private" user, then the caller-id is blank.
Outbound to an external number – the caller-id will be used in following order, based on
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availability:
Outbound caller-id configured for that BCA
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DID number configured for that BCA
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External identification or caller-id number of the user that initiated the BCA call
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ShoreTel IP Phone 230/230g
Parking and Unparking Calls on page 36 for more information.
Bridged Call Appearances
User Guide 31