Faq/If A Problem Occurs - Sennheiser Momentum True Wireless Instruction Manual

FAQ/If a problem occurs ...

FAQ/If a problem occurs ...
The left earbud cannot be used?
Make sure that the earbud is charged (see page 11) and that the ear-
phones are paired with your Bluetooth device and connected to it
(see page 12). The left earbud can only be used when the right earbud
is also used (the right earbud controls the Bluetooth transmisssion).
The transmission range between the left earbud and the right earbud
is approx. 25 cm.
The right earbud cannot be used?
Make sure that the earbud is charged (see page 11) and that the ear-
phones are paired with your Bluetooth device and connected to it
(see page 12).
The earphones cannot be switched on/do not react to any touch?
Make sure that the earphones are charged (see page 11). If this is the
case, perform a restart of the earphones (see page 22).
The earphones cannot be charged?
Perform a restart of the earphones (see page 22).
The operating time is decreasing?
The rechargeable batteries are exhausted. Have the rechargeable
battery replaced by an authorized Sennheiser service partner.
The sound occasionally drops out?
Make sure that the earphones are within the transmission range of
the Bluetooth device (see page 22).
The sound is too low?
Increase the volume (see page 15).
The sound is only audible on one side?
Make sure that both earbuds are charged (see page 11) and that the
earphones are paired with your Bluetooth device and connected to it
(see page 12). Also make sure that the earbuds are inserted into your
ears correctly (see page 14).
The sound is not in lip-sync with the TV/PC picture?
Make sure you are using a Bluetooth device with aptX Low Latency
(LL) to have low audio latency.
The earphones are uncomfortable?
Test the different ear adapters to find the size that suits you best and
delivers the best sound quality (see page 13).
Your question has not been answered or the problem persists?
If a problem occurs that is not listed in the FAQ section or if the prob-
lem cannot be solved with the proposed solutions, please contact
your Sennheiser partner for assistance.
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