Sennheiser Momentum True Wireless Instruction Manual page 22

FAQ/If a problem occurs ...
22 | MOMENTUM True Wireless
To find a Sennheiser partner in your country, search at www.sennhe-
iser.com > "Service & Support".
Leaving the Bluetooth transmission range
Wireless calling and streaming are only possible in the Bluetooth
transmission range of your smartphone. The transmission range
largely depends on environmental conditions such as wall thickness,
wall composition etc. With a free line of sight, the transmission
range of most smartphones and Bluetooth devices is up to 10 meters.
If you, and therefore the earphones, leave the Bluetooth transmission
range of the smartphone, the sound quality deteriorates increasingly
until you hear the voice prompt "No connection" and the connection
breaks down completely. If you immediately re-enter the Bluetooth
transmission range of the smartphone, the connection is automati-
cally re-established and you hear the voice prompt "Connected". If
this is not the case, tap the touch control panel of the earbud once.
The right earbud (master earbud) can be used alone. The left earbud
(slave earbud) cannot be used alone because it requires the right
earbud for Bluetooth transmission.
Restarting the earphones
If the function of the earphones is disturbed, perform a restart:
▷ Use the USB cable to connect the charging case to a power
source (see page 11).
▷ Insert the earphones into the charging case.
The charging process starts.
▷ Simultaneously touch and hold the right and the left touch control
panel for 6 seconds.
The earphones are restarted.
Resetting the earphones to the factory default settings/Reset
If the function of the earphones is disturbed and a manual restart
does not improve, reset the earphones to the factory default set-
tings. This deletes, among other things, all pairing settings.
▷ Use the USB cable to connect the charging case to a power
source (see page 11).
▷ Insert the earphones into the charging case.
The charging process starts.
▷ Simultaneously touch and hold the right and the left touch control
panel for at least 30 seconds.
The earphones are reset to the factory default settings.
You can also reset the earphones to the factory default settings
using the Smart Control app.