Copying Problems - Samsung SCX-5935 Series User Manual

CONDITION
Curl or wave • Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. (See "Print media specifications" on
page 131.)
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or • Ensure that the paper is loaded properly.
creases • Check the paper type and quality. (See "Print
media specifications" on page 131.)
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts Check for leaking toner. Clean the inside of the
are dirty machine. (See "Cleaning the inside" on
page 105.)
Solid Color or • The toner cartridge may not be installed
Black pages properly. Remove the cartridge and reinsert it.
• The toner cartridge may be defective.
Remove the toner cartridge and install a new
A one. (See "Replacing the toner cartridge" on
page 125.)
• The machine may require repair. Contact a
service representative.
Loose toner • Clean the inside of the machine. (See
"Cleaning the inside" on page 105.)
• Check the paper type and quality. (See "Print
media specifications" on page 131.)
• Remove the toner cartridge and then, install a
new one. (See "Replacing the toner cartridge"
on page 125.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
SUGGESTED SOLUTIONS CONDITION
Character Voids
A
Horizontal stripes
Curl
An unknown image
repetitively
appears on a few
sheets or loose
toner, light print, or
contamination
occurs.

Copying problems

CONDITION
Copies are too light
or too dark
Smears, lines,
marks, or spots
appear on copies.
Troubleshooting_ 118
SUGGESTED SOLUTIONS
Character voids are white areas within parts of
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. (See "Print media
specifications" on page 131.)
If horizontally aligned black streaks or smears
appear:
• The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
• The toner cartridge may be defective.
Remove the toner cartridge and install a new
one. (See "Replacing the toner cartridge" on
page 125.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
If the printed paper is curled or paper does not
feed into the machine:
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
• Change the printer option and try again. Go
to Printing Preferences, click Paper tab,
and set type to Thin. (See "Opening Printing
Preferences" on page 55.)
Your machine is probably being used at an
altitude of 1,500 m (4,921 ft) or above.
The high altitude may affect the print quality,
such as loose toner or light imaging. Change the
correct altitude setting to your machine. (See
"Altitude adjustment" on page 41.)
SUGGESTED SOLUTION
Use Light and Dark arrows to lighten or darken
the backgrounds of copies in the Basic tab of
the Copy menu.
• If the defects are on the original, press Light
and Dark arrows to lighten the background of
your copies in the Basic tab of the Copy
menu.
• If there are no defects on the original, clean
the scan unit. (See "Cleaning the scan unit"
on page 105.)