Scanning Problems; Fax Problems - Samsung SCX-5935 Series User Manual

CONDITION
Copy image is • Ensure that the original is face down on the
skewed. scanner glass or face up in the document
feeder.
• Check that the copy paper is loaded correctly.
Blank copies print Ensure that the original is face down on the
out. scanner glass or face up in the document
feeder.
Image rubs off the • Replace the paper in the tray with paper from
copy easily. a new package.
• In high humidity areas, do not leave paper in
the machine for extended periods of time.
Frequent copy paper • Fan the stack of paper, then turn it over in the
jams occur. tray. Replace the paper in the tray with a fresh
supply. Check/adjust the paper guides, if
necessary.
• Ensure that the paper is the proper paper
weight.
• Check for copy paper or pieces of copy paper
remaining in the machine after a paper jam
has been cleared.
Toner cartridge • Your originals may contain pictures, solids, or
produces fewer heavy lines. For example, your originals may
copies than be forms, newsletters, books, or other
expected before documents that use more toner.
running out of toner. • The scanner lid may be left open while copies
are being made.
• Turn the machine off and back on.

Scanning problems

CONDITON
The scanner does not • Make sure that you place the original to be
work. scanned face down on the scanner glass, or
face up in the document feeder.
• There may not be enough available memory
to hold the document you want to scan. Try
the Prescan function to see if that works.
Try lowering the scan resolution rate.
• Check that the machine cable is connected
properly.
• Make sure that the machine cable is not
defective. Switch the cable with a known
good cable. If necessary, replace the cable.
• Check that the scanner is configured
correctly. Check scan setting in the
SmarThru Office or the application you want
to use to make certain that the scanner job
is being sent to the correct port (for example,
USB001).
SUGGESTED SOLUTION
SUGGESTED SOLUTIONS
Troubleshooting_ 119
CONDITON
The unit scans very • Check if the machine is printing received
slowly. data. If so, scan the document after the
received data has been printed.
• Graphics are scanned more slowly than text.
• Communication speed slows in scan mode
because of the large amount of memory
required to analyze and reproduce the
scanned image. Set your computer to the
ECP printer mode through BIOS setting. It
will help to increase the speed. For details
about how to set BIOS, refer to your
computer user's guide.
Message appears on • There may be a copying or printing job in
your computer progress. Try your job again when that job is
screen: finished.
• Device can't be • The selected port is currently being used.
set to the H/W Restart your computer and try again.
mode you want. • The machine cable may be improperly
• Port is being used connected or the power may be off.
by another • The scanner driver is not installed or the
program. operating environment is not set up properly.
• Port is Disabled. • Ensure that the machine is properly
• Scanner is busy connected and the power is on, then restart
receiving or your computer.
printing data. • The USB cable may be improperly
When the current connected or the power may be off.
job is completed.,
try again.
• Invalid handle.
• Scanning has
failed.

Fax problems

CONDITION
The machine is not • Unplug the power cord and plug it in again.
working, there is no • Ensure that there is power being supplied to
display, or the the electrical outlet.
buttons are not
working.
No dial tone. • Check that the phone line is properly
connected.
• Check that the phone socket on the wall is
working by plugging in another phone.
The numbers stored Make sure that the numbers are stored in
in memory do not memory correctly. Print a Fax Phone Book list.
dial correctly. (See "Setting up a fax phone book" on page 85.)
The original does • Make sure that the paper is not wrinkled and
not feed into the you are inserting it in correctly. Check that the
machine. original is the right size, not too thick or thin.
• Make sure that the document feeder is firmly
closed.
• The document feeder rubber pad may need to
be replaced. Contact a service
representative.
SUGGESTED SOLUTIONS
SUGGESTED SOLUTIONS