Section 4 Troubleshooting - Keurig Platinum B70 Owner's Manual

SECTION 4
SITUATION SOLUTION
Brewer does not Plug Brewer into an independent outlet.
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have power Check to be sure that it is plugged in securely.
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Plug into a different outlet.
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Reset your home's circuit breaker if necessary.
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Make sure that the Power Switch has been turned on
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and LCD lights are illuminated.
Brewer will After placing the K-Cup
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not brew sure the Handle is pushed down securely and the LCD
Control Center reads "READY TO BREW" with the Left,
Right and BREW Buttons flashing, then press the Left,
Right or BREW Button.
If the LCD Control Center indicates "ADD WATER",
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add water to the Water Reservoir or make sure the
Water Reservoir is seated properly in its base.
If the LCD Control Center indicates "ADD WATER"
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even after refilling, contact Customer Service at
1.866.901.BREW (2739).
The Exit Needle may be clogged (refer to page 14).
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If the LCD Control Center indicates "PRIME" and the
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blue light in the Water Reservoir is flashing, see below.
LCD Control Center Completely remove the Water Reservoir and
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indicates "PRIME" thoroughly clean (refer to page 14). Ensure the
and the blue light in Water Reservoir is fully filled with water. Return it
the Water Reservoir to the Brewer and ensure it is seated properly
is flashing (refer to page 6).
If you have completed the above procedure two
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times and this situation persists, contact Customer
Service at 1.866.901.BREW (2739).
Troubleshooting
in the K-Cup Holder, make
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SITUATION SOLUTION
Brewing a The Exit Needle may be clogged (refer to page 14).
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partial cup Clean the K-Cup
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rinse under faucet (refer to page 13).
The Water Reservoir may have been removed during
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brewing. Replace the Water Reservoir
and perform a water brew without a K-Cup
"De-Scale" the Brewer (refer to page 14 ).
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If you have repeated the de-scale procedure on your
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Brewer two times and it is still only brewing
a partial cup, contact Customer Service at
1.866.901.BREW (2739).
The time is not The time will not be displayed on the LCD
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displayed on the unless you have set it. To set the clock, follow the
LCD Control procedure on page 10.
Center If power is interrupted to the Brewer, you will need to
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set the clock again using the procedure on page 10.
Brewer shuts Check to make sure that the Auto Off timer
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off or turns on and/or On/Off time features have not been set.
automatically To do this, press the MENU Button below "MENU"
and scroll through the programming options. "OFF"
should be displayed for Auto Off timer and On/Off.
If "OFF" is not displayed, follow directions on page
10 to reset.
The blue light in The water level is low and a full cup cannot be
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Water Reservoir is brewed. Add water to Water Reservoir.
flashing If the LCD Control Center indicates "PRIME", please
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see situation to the left (LCD Control Center
indicates "PRIME" and the blue light in the Water
Reservoir is flashing).
If any problems persist, contact Customer Service at 1.866.901.BREW (2739)
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Holder Assembly if necessary and
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