Brewer Does Not Have Power; Brewer Button Flashes Red Too Long; Add Water Indicator Does Not Flash Blue; Section 3 Troubleshooting - Keurig K15 Use & Care Manual

TROUBLESHOOTING

BREWER DOES NOT HAVE POWER

• Make sure the Power Button has been pressed. The Add Water Indicator should flash blue
after pushing the Power Button. Note that the Power Button does not illuminate.
• During normal operation, the brewer will shut off when it is idle for longer than 90 seconds.
Just press the Power Button to restart.
• Plug brewer into an independent outlet.
• Check to be sure that brewer is plugged in securely.
• Plug into a different outlet.
• Reset your home circuit breaker, if necessary.
• If the brewer still does not operate, contact Customer Service.

BREWER BUTTON FLASHES RED TOO LONG

• Under normal operation, the BREW Button will flash red when the brewer is heating and
will turn solid red when brewing. If the BREW Button flashes red longer than 3 minutes,
contact Customer Service.

ADD WATER INDICATOR DOES NOT FLASH BLUE

• If the Add Water Indicator does not flash blue, make sure the brewer has power (see above).
• Water may be in the Cold Water Reservoir and brewer. First, try raising the Handle to drain all
water from the Cold Water Reservoir into the brewer. If the light still does not flash, power off
and place a mug on the Drip Tray. Hold down the BREW Button and continue to hold down
until all the water is dispensed into the mug.
• If the brewer still does not operate, contact Customer Service.
BREWER WILL NOT BREW
• Make sure the brewer has power (see above).
• If using reverse osmosis or distilled water, the brewer may not operate correctly. See page 17
for emptying the Internal Hot Water Tank and then use filtered or bottled water.
• Press the Power Button. If the Add Water Indicator flashes blue, add water and attempt to
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brew. If the brewer loses power during the brew process, the brewer may need to be reset
when power is restored. To reset, simply lift and lower the Handle.
• Check that the minimum water level of 6 oz. has been poured into the Cold Water Reservoir.
BREWER WILL NOT BREW WHEN USED FOR THE FIRST TIME
• Brewer may be cold or frozen. Let brewer rest at room temperature for at least 2 hours
before powering on.
• Make sure the brewer has power (see previous page).
BREWER ONLY BREWS A PARTIAL BREW
• Allow enough time for water in the Cold Water Reservoir to drain completely into the brewer.
• The Exit Needle may be clogged (see page 16).
• Clean the K-Cup® Pod Assembly, if necessary (see page 16).
• Descale the brewer (see page 18).
• If you have repeated the descale procedure two times and the brewer still does not function
properly, contact Customer Service.
BREWER SHUTS OFF AUTOMATICALLY
• Under normal operation, the brewer will shut off when it is idle for longer than 90 seconds.
Just press the Power Button to restart.
• If the brewer shuts off in the middle of a brew (not from power outage), contact
Customer Service.
THERE IS WATER IN THE DRIP TRAY
• Remember that any liquid overflow (from your cup or the Cold Water Reservoir) will be
caught in the Drip Tray.
• When the Drip Tray is almost full, the red Drip Tray Overflow Indicator will appear. Carefully
remove the Drip Tray and empty its contents into the sink.
RED INDICATOR APPEARS IN DRIP TRAY
• This means that the Drip Tray is almost full. Carefully remove the Drip Tray and empty its
contents into the sink.
3 | TROUBLESHOOTING
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