Section 3 Troubleshooting - Keurig K2.0-500 SERIES Instructions Manual

TROUBLESHOOTING
BREWER DOES NOT HAVE POWER
• Plug the brewer into an independent outlet without dimmer control.
• Check to be sure that the brewer is plugged in securely.
• Plug the brewer into a different outlet.
• Reset your home's circuit breaker if necessary.
• Press and hold the Power Button and ensure the Touchscreen is illuminated.
BREWER WILL NOT BREW
• After placing a pack in the Pack Holder, make sure the Handle is lowered completely and
the Touchscreen displays the appropriate brew screen. Follow the brewing instructions
in SECTION 1 (refer to pages 10 – 11).
• If the Touchscreen indicates "More Water Please." add water to the Water Reservoir or
make sure the Water Reservoir is seated properly in its base.
• If the Touchscreen indicates "More Water Please." even after refilling, remove the Water
Reservoir and empty the water. Then thoroughly clean (refer to page 23). Fill the Water
Reservoir to the MAX FILL line, return it to the brewer and ensure it is seated properly in
its base.
• The Pack Holder may need to be cleaned (refer to pages 24 – 25) or the brewer may
need to be descaled (refer to pages 28 – 30).
• If you have completed the above procedure two times and this situation persists,
contact Customer Service at 1.866.901.BREW (2739).
BREWER BREWS ONLY A PARTIAL CUP
• Clean the Pack Holder if necessary (refer to pages 24 – 25).
• The Water Reservoir may have been removed during brewing. Replace the Water
Reservoir and perform a cleansing brew (refer to page 9) without a pack.
• Descale the brewer (refer to pages 28 – 30).
• If you have repeated the descale procedure on your brewer two times and it is still only
brewing a partial cup, contact Customer Service at 1.866.901.BREW (2739).
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BREWER SHUTS OFF OR TURNS ON AUTOMATICALLY
• Check to make sure that the AUTO ON/OFF settings have not been set (refer to page 20).
• The water level is low and a full cup cannot be brewed. Add water to the Water Reservoir.
THE TOUCHSCREEN INDICATES "MORE WATER PLEASE."
• If the water level is not low, remove the Water Reservoir and empty the water. Then
thoroughly clean (refer to page 23). Fill the Water Reservoir to the MAX FILL line, return it
to the brewer and ensure it is seated properly in its base.
THE TIME IS NOT DISPLAYED ON THE TOUCHSCREEN
• If power is interrupted to the brewer by unplugging it, or if power is lost, follow the
procedure on page 19 to set the CLOCK.
THE K-CUP ® PACK HAS A KEURIG ® LOGO, BUT TOUCHSCREEN INDICATES "OOPS!"
• Your Keurig 2.0 brewer will not work with packs that don't have the Keurig
®
on them. Some Keurig brand packs produced prior to January 2014 may not be
®
enabled to work with the Keurig 2.0 brewer. Please contact Customer Service at
®
1.866.901.BREW (2739) for a solution.
STILL HAVING TROUBLE? VISIT KEURIG.COM FOR MORE INFORMATION.
SECTION 3
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