Customer Service - Lucent Technologies Stinger MRT 19 Getting Started Manual

Customer Service

Product and service information, and software upgrades, are available 24 hours a day.
Technical assistance options accommodate varying levels of urgency.
Finding information and software
To obtain software upgrades, release notes, and addenda for this product, log in to
Lucent OnLine Customer Support at http://www.lucent.com/support.
Lucent OnLine Customer Support also provides technical information, product
information, and descriptions of available services. The center is open 24 hours a day,
seven days a week. Log in and select a service.
Obtaining technical assistance
Lucent OnLine Customer Support at http://www.lucent.com/support provides easy
access to technical support. You can obtain technical assistance through email or the
Internet, or by telephone. If you need assistance, make sure that you have the
following information available:
Active service or maintenance contract number, entitlement ID, or site ID
Product name, model, and serial number
Software version or release number
Software and hardware options
If supplied by your carrier, service profile identifiers (SPIDs) associated with your
line
Your local telephone company's switch type and operating mode, such as AT&T
5ESS Custom or Northern Telecom National ISDN-1
Whether you are routing or bridging with your Lucent product
Type of computer you are using
Description of the problem
Obtaining assistance through email or the Internet
If your services agreement allows, you can communicate directly with a technical
engineer through Email Technical Support or a Live Chat. Select one of these sites
when you log in to http://www.lucent.com/support.
Calling the technical assistance center (TAC)
If you cannot find an answer through the tools and information of Lucent OnLine
Customer Support or if you have a very urgent need, contact TAC. Access Lucent
OnLine Customer Support at http://www.lucent.com/support and click Contact Us
for a list of telephone numbers inside and outside the United States.
Alternatively, call 1-866-LUCENT8 (1-866-582-3688) from any location in North
America for a menu of Lucent services. Or call +1 510-747-2000 for an operator. You
must have an active services agreement or contract.
Stinger® MRT Getting Started Guide
Customer Service
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