IBM TS2900 Setup, Operator, And Service Manual page 158

Problem Area If...
Encryption Connection problem with the
Encryption Key Manager
(EKM)...
Lost Encryption Feature license
key...
Error Codes or The library issued an error code... 1. Make note of the error code.
TapeAlert Flags
An error message was received
by way of email notification (if
enabled)...
A TapeAlert flag was received...
The error code represents an
unrecoverable error...
You get repeated errors...
You are experiencing a problem
with your library and no error
code was created...
132
IBM TS2900 Tape Autoloader: Setup, Operator, and Service Guide Machine Type 3572
Then...
If you are using library-managed encryption, complete the
Key Path Diagnostic. If the test fails, a problem might
exist with the IP address, the Ethernet cable, or the EKM
server.
1. Check the Ethernet connection between the library
and the EKM server.
2. Check the TCP/IP configuration of the library and the
server.
3. Check that the EKM is correctly installed and
configured, and that the EKM application is properly
started (refer to your EKM documentation).
4. Ensure that the tape drive is registered in the EKM
(refer to your EKM documentation).
5. Ensure that a default key label is defined in the EKM
(refer to your EKM documentation).
If you are using application-managed encryption or
system-managed encryption, check your key proxy
server's documentation for a similar test.
1. Visit https://www.ibm.com/storage/dsfa/.
2. Enter your machine type, serial number, and
worldwide node name to display your encryption
license key.
2. Power cycle the library.
a. If the error recurs, see Appendix B, "Error codes,"
on page 187.
b. If the error does not recur, resume normal library
operations.
1. Make note of the TapeAlert flag.
2. Power cycle the library.
a. If the TapeAlert recurs, see Appendix C,
"TapeAlert flags," on page 201.
b. If the TapeAlert does not recur, resume normal
library operations.
See "Contacting IBM technical support" on page 139.
1. Reset the library.
2. If the library is still reporting errors, power cycle the
library. If no errors are reported, resume normal
library operations.
3. If the library still fails, reset factory defaults. If no
errors are reported, resume normal library operations.
4. If the problem persists, see "Contacting IBM technical
support" on page 139.
1. Run Library Verify to identify and resolve the
problem. See "Running library verify diagnostic
procedures" on page 73.
2. If the problem persists, see "Contacting IBM technical
support" on page 139.