Troubleshooting - Polycom RealPresence Trio 8800 User Manual

Troubleshooting

This section lists potential issues, problems, and common difficulties and possible solutions to guide you
towards resolving those issues. This section includes the following troubleshooting topics:
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Troubleshoot the RealPresence Trio Visual+
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Troubleshoot the Calendar
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Login
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Content Sharing
Troubleshoot the RealPresence Trio Visual+
If your or the far-end's video stream or content is not displaying on the monitor, you need to check the status
of the RealPresence Trio Visual+ and make sure the accessory is on and paired with the RealPresence Trio
8800.
To check the status of the RealPresence Trio Visual+:
1 On the system, navigate to Settings > Status > Networked Devices.
2 Make sure that the Paired Device is Connected.
If the paired device is not connected, contact your system administrator.
Troubleshoot the Calendar
When you do not see the Calendar icon on the Home screen, or you are not receiving meeting reminders,
it is possible that the system is not connected to the Microsoft Exchange Server. You can check the status
of the calendar to make sure it is connected to the Exchange Server.
To check the status of the Calendar feature:
1 Navigate to Settings > Status > Calendar.
2 On the Calendar screen, make sure the Status field includes Connected to server.
3 If the status of the Calendar states that it is not connected to the server, contact your administrator.
Login
If the system has incorrect login credentials, or if you need to re-submit Login Credentials, one of the
following occurs on the system:
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