Datamax E-Class Mark III Professional Operator's Manual page 70

Sk ips e ve r y ot h e r la be l ( print qualit y is good, but every ot her label is skipped) :

The label is form at t ed t oo close t o t he t op edge of t he label: Leave whit e space equal t o 8- dot
rows ( about .02 inch [ .5m m ] ) at t he t op of t he label.
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The m edia is not calibrat ed: Calibrat e it ( see Sect ion 3.7) .
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The m edia sensor or m edia sensor circuit ry m ay be defect ive: Call for service.
Un a ble t o pr in t r ot a t ion s:

The charact ers are form at t ed out side t he dim ensions of t he label: Check t hat t he row/ colum n
values provide enough room for t he height of t he im age being print ed.
Ligh t pr in t on t h e r igh t side of t h e la be l:
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The print er's cover is not lat ched down: Lat ch it .
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The print head is not properly aligned: Call for service.
Pr in t e r fa ils t o pow e r ON :
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The AC wall out let m ay be fault y: Try anot her out let .

The power supply m ay be fault y: Replace it .

Possible defect ive power swit ch: Call for service.
La be l a dva n ce s 1 - 2 in ch e s be for e a fa u lt in dica t ion :
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The ribbon m ay be incorrect ly inst alled. Ensure t hat t he inked side of t he ribbon faces t he labels.
Wit h m ost ribbons t his can be verified by rubbing paper against t he ribbon; t he ink should sm udge
t he paper. Or, if using label st ock, t he st icky side of a label will pull off t he ink.

A m ism at ched ribbon/ paper com binat ion is result ing in an insufficient am ount of frict ion bet ween
paper and ribbon: Ensure t hat t he correct t ype of ribbon is being used wit h t he m edia.
La be l a dva n ce s 1 2 in ch e s be for e a fa u lt in dica t ion :

The m edia m ay not be properly loaded: Reload it ( see Sect ion 2.3) . When loading m edia ensure
t hat t he m edia hangers and m edia guides are against t he m edia and t hat gaps or m arks in t he
labels are in line wit h t he m edia sensor.

The m edia sensor or m edia sensor circuit ry m ay be defect ive: Call for service.
La be ls m ove e x ce ssive ly fr om side t o side du r in g pr in t in g:

The m edia m ay not be properly loaded: Reload it ( see Sect ion 2.3) . When loading m edia ensure
t hat t he m edia hangers and m edia guides are against t he m edia and t hat gaps or m arks in t he
labels are in line wit h t he m edia sensor.
6 4 Ch a pt e r 6 – Tr ou ble sh oot in g