Hardware Faults - VeriFone EFTPOS 1 User Manual

15.2 Hardware Faults.

Hardware Faults
Terminal does not start
No response from the
terminal
Terminal not reading cards
Paper/Printing Faults
EFTPOS 1 USER GUIDE
Action
Ensure that the battery charge state is not below the critically
low level. The terminal will not work if there is insufficient
charge remaining in the battery�
Connect terminal to a power source for at least 15 minutes
if terminal is below operational battery charge state�
Ensure that you press the
10 seconds, until the terminal back-light turns on�
Ensure that the power cable is securely connected to the base
and the terminal is charging�
Power off the terminal for 10 seconds.
Power on the terminal�
Retry the transaction�
Call Merchant Helpdesk if the problem persists�
Re-insert/swipe the card as per instructions in Section 3�
If there is still no response from the card reader power off the
terminal for 10 seconds�
Power on the terminal�
Attempt transaction again�
Call Merchant Helpdesk if the problem persists�
Remove the paper roll from the printer to ensure that
there is no paper caught�
If the existing paper roll is damaged in any way then replace
this with a new roll�
Verify that the printer door is properly latched.
Ensure that the battery charge state is not below the critically
low level�
Plug terminal to a power source�
If the problem continues, power off the terminal for
10 seconds�
Power on the terminal�
Print a sample receipt. This will confirm if the printer
is operational�
Call Merchant Helpdesk if the problem persists�
key for approximately
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