Periodic Software Version Control; What To Do In The Event Of Faults / Technical Problems - VeriFone CCV Smart VX 820 User Manual

8.2

Periodic software version control

Your payment terminal will periodically contact the CCV Terminal Management System for version
control purposes. This procedure is carried out automatically and at night. The Terminal Management
System checks the version of the payment terminal software. If a new software version is available, it is
installed on the payment terminal. If the version control procedure has been successful, the terminal will
print a receipt with the message 'CONFIGURATION SUCCESSFUL'.
Important: The version control procedure can only be carried out if the Ethernet connection is working
properly and the external power supply is plugged in.
8.3

What to do in the event of faults / technical problems

This section describes what you can do to resolve any faults or technical problems that may occur.
Problems with reading payment cards:
•
As a test, try to complete a transaction for one euro cent (€ 0.01) using another payment card.
You should preferably use a payment card issued by another bank. If the test transaction is
successful, this may be an indication that the card holder's payment card is not working
properly. If the test transaction is unsuccessful, there may be a problem involving the card
•
reader of the payment terminal.
You can reset the payment terminal by interrupting the power supply to the cashier unit for
approx. 15 seconds.
Communication problems:
•
You can reset the payment terminal by interrupting the power supply to the cashier unit for
•
approx. 15 seconds.
Check the lights above the Ethernet port of your payment terminal (the words '10BaseT' are
printed above the port). If the connection is working properly, a yellow light will be blinking and a
•
green light will be burning continuously.
If the two lights above the Ethernet port are not burning as described, you should check for any
•
damage to the connectors of the payment terminal or to the Ethernet cable.
If you suspect that your payment terminal is not properly connected, you should contact your
•
Internet Service Provider to check the connection and your subscription.
If the connection is working properly and none of the preceding steps were successful in
resolving the problem, please contact the CCV Service Center for technical support.
Important: Make sure that you have the TMS Terminal ID or payment terminal code to hand. This will
enable our staff to assist you more quickly. The next page describes where you can find this information.
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