VeriFone EFTPOS 1 User Manual page 144

Hardware Faults
Terminal prompt
"Merchant not configured"
Parameter Download Failed
(xx)
Transaction going offline
140
Action
Ensure the terminal has connectivity
Initiate a "Load Params" from the terminal
If the above step was unsuccessful, power off the
terminal for 10 seconds�
Power on the terminal�
Re-initiate a "Load Params" from the terminal.
Call Merchant Helpdesk if the problem persists�
Ensure the terminal has connectivity�
Initiate a "Load Params" from the terminal.
If above step failed, restart terminal from the Utility
function list.
Re-initiate a "Load Params" from the terminal.
Call Merchant Helpdesk if the problem persists�
Ensure the terminal has connectivity�
Check under "Settlement".
Initiate a "Load Params" from the terminal.
Call Merchant Helpdesk if the problem persists�
EFTPOS 1 USER GUIDE