Cancelling A Transaction; Exception Scenarios - VeriFone EFTPOS 1 User Manual

7 Cancelling a Transaction.

7.1 During a Transaction.
Cancel Key
7.1.1 After a Transaction Has Completed.
Use the Refund transaction type to refund a transaction once it has been completed� There is
no other way to cancel a transaction once it has been completed�
See section 4.4 "Refund" for details on how to perform a Refund transaction.
7.2

Exception Scenarios.

7.2.1 Chip Card Swiped (Insert Card).
The 'Chip Card Swiped' screen is displayed when an EMV-capable card is swiped (using the
magnetic stripe reader) on an EMV-capable terminal. This prompts the user to insert the card chip
into the terminal�
Terminal Screen
Total Amount
AUD
Insert card
74
To cancel a transaction during processing press the "Cancel Key"
on the terminal�
Next Step
Present the card to the terminal by inserting it into
the terminal� Note that the card should not be tapped
or swiped�
5
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EFTPOS 1 USER GUIDE