Raymarine Customer Support - Raymarine STV Gen2 Installation And Operation Manual

4.3 Raymarine customer support

Raymarine provides a comprehensive customer support service.
You can contact customer support through the Raymarine website,
telephone and email. If you are unable to resolve a problem, please
use any of these facilities to obtain additional help.
Web support
This contains Frequently Asked Questions, servicing information, e-
mail access to the Raymarine Technical Support Department and
details of worldwide Raymarine agents.
Product information
If you need to request service, please have the following information
to hand:
• Product name.
• Product identity.
• Serial number.
• Software application version.
You can obtain this product information using the menus within your
product.
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Checking serial numbers & software versions
Use this procedure to see product serial numbers and software
versions.
1. Press ENTER then YES to access setup mode.
The SET SAT PAIR? screen is then displayed.
2. Press the NEXT softkey to cycle through the options and then
select VIEW VERSION?.
The following information is displayed sequentially:
• The antenna product name.
• The antenna serial number.
• The antenna software version.
• The ACU software version.
• The library version.
3. To leave the information display, press the EXIT softkey.
The SETUP MODE? entry screen is then displayed.
4. Press either:
• YES if you want to use another setup function, or
• NO to re-initialize the system.
STV Gen2 installation and operation