Product Support - Raymarine autopilot Owner's Handbook Manual

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4.3 Product support

Raymarine products are supported by a worldwide network of
distributors and Authorized Service Representatives. If you
encounter any difficulties with this product, please contact either
your national distributor, service representative, or the Raymarine
Technical Services Call Center. Refer to the back cover or the
Worldwide Distributor List for contact details.
Before you consider returning the autopilot, make sure that the power
supply cable is sound and that all connections are tight and free from
corrosion. If the connections are secure, refer to the Fault Finding
section in this chapter (see page 34).
If you cannot trace or rectify the fault, contact your nearest
Raymarine dealer or Service Center, specifying:
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The following illustration shows how to display the software
information:
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ST6001+ Autopilot Control Unit - Owner's Handbook
Always report any EMC-related problems to your nearest
Raymarine dealer. We use such information to improve our
quality standards.
In some installations, it may not be possible to prevent the
equipment from being affected by external influences. In general
this will not damage the equipment but it can lead to spurious
resetting action, or momentarily may result in faulty operation.
the control unit and course computer serial numbers:
• the control unit serial number is printed on its rear cover
• the course computer serial number is printed under its
connector cover
the control unit and course computer software version numbers
press and hold standby for 4 seconds:
after 2 seconds you will see the DISPLAY CAL screen
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• then after another 2 seconds you see control unit software
version
press disp to display the course computer software version
press disp again to display the total number of hours the autopilot
has been used in Auto mode (Note: Type 100/300 systems do not
display hours used.)