Canon imagepress C7000VPE Service Manual page 72

a)
b)
c)
The NAVI e-Learning course is available on e-Support for those
technicians who have computer skills and use the SST. The NAVI e-
Learning course is interactive, and contains guided simulations that
show the technician how to use NAVI to service, maintain, and
troubleshoot
e-Learning course will also learn how to make NAVI an integral part
of their tool kit.
After the successful completion of the NAVI e-Learning course,
technicians can begin to use NAVI as the tool to help them resolve
field issues in a timely manner.
imagePRESS C7000VPe Service Guide
Benefits

Improves the time to resolution for the more challenging
technical situations faced in the field

Increases customer satisfaction by increasing the number of
first visit problem resolutions, thereby reducing the number of
required second visits

Reduces the chances of incorrect or unnecessary parts usage
with NAVI's diagnostic abilities and reference information

Enables device engine reporting to aid in service costs
forecasting
Features

Detects the device's engine status

Enables you to research a knowledge base of known problem
case data to solve a current machine problem when
connected directly to the machine or offline (connection to the
machine has not been established)

Provides access to model servicing information, such as work
procedures and electromechanical component references

Provides a link to Canon Technical Documentation, which is
offered to dealers for sale on a CD-ROM

Provides a link to Canon Service Tools, such as the SST
(Service Support Tool) and PDL Downloader

Enables you to access the machine's Service Mode from a
computer running the NAVI application, and perform the Auto
Reset function (returns all machine settings back to their initial
or default values)

Enables you to adjust the machine's error and jam thresholds.

Enables you to lookup replacement parts via a Web browser
Getting Started with NAVI
(1) Participate in Training
Canon
imagePRESS C7000VPe Service Guide
devices. Technicians taking the NAVI
April 2013
Page 67