Canon imagepress C7000VPE Service Manual page 5

Q. Periodic Maintenance.....................................................................................................................45
R. Soft Counter ...................................................................................................................................48
S. MEAP Counter ...............................................................................................................................49
VII. Suggested End-User Customer Service Offerings ........................................................................50
A. Monthly Copy Volume ....................................................................................................................50
B. Limited Warranty Support ..............................................................................................................51
1. End-User Limited Warranty Conditions .................................................................................... 51
2. IPQ-2 Drum Limited Warranty .................................................................................................. 51
3. Flat-Rate Program .................................................................................................................... 51
4. Warranty Parts for Repair ......................................................................................................... 53
5. e-Tag......................................................................................................................................... 55
6. Online Limited Warranty Credit Inquiry..................................................................................... 57
C. Service Parts Availability................................................................................................................61
D. Parts Support Program for the imagePRESS Server ....................................................................62
VIII. Product Technical Support Offerings .............................................................................................63
A. Dealer Support Requirements .......................................................................................................63
B. Canon USA Support Offerings .......................................................................................................64
1. Canon USA Technical Support Center ..................................................................................... 64
2. NAVI.......................................................................................................................................... 66
3. Internet Support ........................................................................................................................ 69
IX. Appendix ............................................................................................................................................72
A. Specifications .................................................................................................................................72
B. Canon imagePRESS C7000VPe Limited Warranty.......................................................................79
C. Canon IPQ-2 Drum Limited Warranty ............................................................................................80
D. List of Tables ..................................................................................................................................81
E. List of Figures.................................................................................................................................82
imagePRESS C7000VPe Service Guide
imagePRESS C7000VPe Service Guide
April 2013
Page v