Canon imagepress C7000VPE Service Manual page 61

To submit a new warranty claim, select the type of claim from the
drop-down list, shown below, and complete the required sections of the
e-Tag limited warranty claim form.
Figure 9 – e-Support: e-Tag Claim Console
A copy of the e-Tag warranty claim form and the machine's service
history must be returned with the original defective parts to the address
provided on the bottom of the e-Tag warranty claim form.
The service history log can be handwritten or computer-generated, and
must include the following information:
 Dealer Name
 Machine's Installation Date
 Machine's Serial Number
 Part Number
 Work Performed (Highlight Current Service Call)
For defective drums, ship the drum to the address provided on the
bottom of the e-Tag warranty claim form, accompanied by a copy of the
e-Tag warranty claim form, the machine's service history log, a "before"
sample copy that depicts the problem, and an "after" sample copy that
shows that the problem has been resolved.
After a claim form is authorized, parts, drums, and labor credits are
posted on the CNA Web site the following business day.
imagePRESS C7000VPe Service Guide
imagePRESS C7000VPe Service Guide
 Part Description
 Date Part Was Removed
 Machine Copy Count
 Reason for Removal
April 2013
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