Actions During A Call - Avaya 20CC Manual

Page 10 – Contents

Actions During a Call

Changing the Call Volume
Muting Calls
Software Release
Create a Conference Call
IP Office - 20CC Turret Phone
You can change the caller volume during a call. The phone has separate
volume levels for both the speaker and the handset.
To change the call volume:
1. During a call, press
call just press ANSWER RELEASE first.
2. A slider appears. Adjusts this using the
right (louder).
3. When finished, press
Using mute you can stop the caller from hearing you though you can still
hear them.
To switch mute on/off:
1. Press MUTE. The
muted..
Occasionally you may need to talk to someone for support about your
phone or phone system. It may be useful to tell that person what software
your phone system uses.
To display the software release:
1. During a call, press PROGRAM, the phone displays the software
installed on your system. To do this without making a call, just press
ANSWER RELEASE first.
2. Press SCROLL to return to the normal display.
During a call, you can add callers to create a conference of up to 64 calls in
total. This option is not supported on all systems.
To start or add to a conference:
1. Press HOLD to hold your current call (or conference).
2. Call the new person that you want in the conference.
3. If answered, ask if they wish to join a conference; if "yes" press
CONFER, if "no" press HOLD.
4. If unanswered, press HOLD to retrieve to the first call.
To exit the conference:
1. Press ANSWER RELEASE.
To park all the conference parties:
1. Press PARK (see page 14). This option is not available to the
extension that created the conference.
VOLUME. To change volume without making a
-keys on its left (softer) and
DONE.
-symbol disappears from the display whilst a call is
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