Troubleshooting; Frequently Asked Questions - ActionTec GT724-WG User Manual

Troubleshooting

This chapter contains a list of problems that may be encountered while using the Gateway, and techniques
to solve them. Note that these techniques may not be successful in all cases. Also included is a list of

frequently asked questions.

Troubleshooting
Cannot Use the Internet
Physical Connections
Ensure the Gateway's Power light is on, as well as the appropriate lights for any active connections
(Ethernet, , Wireless). If the connection is not active, reconnect the appropriate cable or adapter.
USB
Connection to the Router
Check that the default
in the "Open" text box, and then typing
representing a number from
not, restart the computer to allow the Gateway to assign a
assigned to the computer, it will need to be removed before the Gateway can dynamically assign a new
address. After the computer restarts, check the
type (note the space after
ipconfig /?
renew the address.Once the
IP
"Address" text box, type
screen appears, verifying the Gateway's active connection.
Connection to the Internet
To verify the Gateway's connection to the Internet, open a Web browser. In the "Address" text box, type
and click Go. The Gateway's Web Configurator Main Menu appears. Select Status, and
192.168.0.1
once the "Status" screen appears, verify that "Connected" is displayed in the "
screen. If not, power cycle the Gateway by unplugging and then replugging the Power cord. After power
cycling the Gateway, check the connection status again. If still disconnected, go to the Main Menu, select
Setup, and go through a Basic Setup procedure, making sure to enter all correct selections for your
connection. After saving all settings and restarting the Gateway, check the connection status again. If still
disconnected, unplug the Gateway's Power cord and leave it unplugged for at least
the Power cord, restart the Gateway, and check the connection again.
Frequently Asked Questions
address the computer is receiving is correct by selecting Start, Run, typing
IP
ipconfig
through ), and the Default Gateway address should be 192.168.0.1. If
2 254
ipconfig
address has been verified as correct, open a Web browser. In the
IP
and click Go. The Gateway's Web Configurator Main Menu
192.168.0.1
Actiontec 54 Mbps Wireless DSL Gateway User Manual
. The address should be 192.168.0
IP
address. If a static
IP
address of the computer again. If it is still not correct,
IP
) to receive an explanation on how to release and
8
8
8
cmd
x (with "x"
.
address was previously
IP
" section of the
WAN
minutes. Replug
10
29
IP