Why Doesn't My Phone Recognize The Sim Card I Inserted; What Card Should I Place In Each Sim Card Slot; What Colors Are Included In The Color Scheme; Why Does The Camera Flash Catch On My Hand - Huawei Mate 8 Frequently Asked Questions Manual

Huawei Mate 8 Smartphone Feature FAQs
Huawei Mate 8 Smartphone Feature FAQs

2.1.2 Why doesn't my phone recognize the SIM card I inserted?







2.1.3 What card should I place in each SIM card slot?

Put a nano-SIM card in card slot 1 (internal card slot).
Put a nano-SIM card or microSD card in card slot 2 (external card slot).

2.1.4 What colors are included in the color scheme?

There are currently four colors: moonlight silver, space gray, champagne gold, and mocha
gold.

2.1.5 Why does the camera flash catch on my hand?

The camera flash is slightly recessed to prevent it from catching and causing injury. Please
note that this does not affect performance.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.

2.1.6 Why does the fingerprint reader catch on my hand?

The fingerprint reader is slightly recessed and has rounded corners to prevent it from catching
and causing injury. Please note that this does not affect performance.
Issue 01 (2016-01-27)
Please make sure you are using a standard nano-SIM card. Do not use a non-standard
SIM card or cut the SIM card yourself. Manually cut SIM cards may not be recognized
or may even damage your phone. It is recommended that you replace it with a standard
nano-SIM card from your network carrier.
Please make sure you place the card correctly into the slot. The angled corner of the SIM
card must be placed to fit correctly in the card slot (as shown below).
If your SIM card has been in use for a long time, you can try wiping the card's metal
contacts with alcohol, or you can replace it with a standard nano-SIM card from your
network carrier. A SIM card's metal surface can become oxidized after being used for a
long time, which can make the SIM unrecognizable.
Please do not insert or remove your SIM card while your phone is on. Try restarting your
phone after you've inserted a SIM card.
If the problem persists, take your phone to an authorized Huawei service center along
with the purchase invoice to be checked and repaired.
Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
2 Hardware and appearance
6