4.1.37 Why doesn't WeChat run smoothly? ...................................................................................................................... 61

4.1.38 When I am playing a video in WeChat, why does the previous video start playing with an inverted image? ....... 61

4.1.39 Why am I having problems with copy/paste in WeChat on the Huawei Mate 8? .................................................. 61

4.1.40 Why can't I shoot a Sight by swiping down on the WeChat main screen with the Huawei Mate 8? ..................... 62

4.1.41 Why does my Bluetooth headset stop working after I end a WeChat voice call? .................................................. 63

4.1.42 How should I report WeChat related issues to the WeChat team? ......................................................................... 63

4.1.43 Why can't I use the Huawei Mate 8 to open the Weibo page my friend sent me via WeChat? .............................. 64

4.2 Other social networking issues ................................................................................................................................... 64

4.2.1 Why can't I use some smart key applications? ......................................................................................................... 64

4.2.2 Why does a picture shared by my QQ friend on my phone have an elongated display? ......................................... 64

4.2.3 Why are the QQ buttons off-center? ........................................................................................................................ 65

4.2.4 Why can't I receive messages from WeChat, QQ, Facebook, WhatsApp, and other social networking applications

with the Huawei Mate 8? .................................................................................................................................................. 65

4.3 Audiovisual entertainment .......................................................................................................................................... 74

4.3.1 Why does iQIYI exit itself or freeze when running? ............................................................................................... 74

4.4 Financial services ........................................................................................................................................................ 74

4.4.1 Why does the screen suddenly become brighter when I enter the Alipay payment screen? .................................... 74

4.4.2 Why do some applications suddenly exit when running? ........................................................................................ 74

4.4.3 Why can't I view the train ticket details in the Bank of Communications application? ........................................... 74

4.5 Convenient life............................................................................................................................................................ 74

4.5.1 Why can't I view product details in Taobao when they are displayed as available? ................................................ 74

4.6 Games ......................................................................................................................................................................... 74

4.6.1 Why does a game suddenly exit when I am playing it? ........................................................................................... 74

4.7 Other issues ................................................................................................................................................................. 75

4.7.1 After I update my phone system, why does an application exit when I open it? ..................................................... 75

4.7.2 When I am installing an application, why does the install button gray out? ............................................................ 75

4.7.3 Why can't I install some applications? ..................................................................................................................... 75

5 Network and data sharing ......................................................................................................... 76

5.1 Does my phone support Bluetooth 4.0 or Bluetooth 4.2 BLE?................................................................................... 76

5.2 Does my phone support Honor Wi-Fi? ....................................................................................................................... 76

5.3 Does my phone support the 5 GHz Wi-Fi frequency band? ....................................................................................... 77

5.4 Does my phone support Bluetooth aptX? ................................................................................................................... 77

5.5 Does my phone support infrared remote control? ....................................................................................................... 77

5.6 Why can't I access the files on my phone on my computer? I can see the disk icon, but there are no files in it......... 77

5.7 Why doesn't my phone recognize my microSD card? ................................................................................................ 77

5.8 When I insert my microSD card into the phone, why does it say the microSD card is damaged or not working? ..... 78

5.9 Why can't I install an application on my microSD card? ............................................................................................ 80

5.10 What microSD card file systems does the Huawei Mate 8 support? ........................................................................ 80

5.11 Why does the phone show that Wi-Fi is still consuming power after I turned it off? ............................................... 80

5.12 Why can't I find the microSD card lock option? ....................................................................................................... 81

5.13 Why can't I set my microSD card as the default storage location? ........................................................................... 82

Issue 01 (2016-01-27)

Huawei Proprietary and Confidential

Contents

vii

Table of Contents