Application Management; Wechat; When Receiving Images From Friends In Wechat, What Can I Do If The Application Crashes Or The Screen Goes Black When I Try To View The Original Image - Huawei Mate 8 Frequently Asked Questions Manual

Huawei Mate 8 Smartphone Feature FAQs
Huawei Mate 8 Smartphone Feature FAQs

4.1 WeChat

4.2 Other social networking issues
4.3 Audiovisual entertainment
4.4 Financial services
4.5 Convenient life
4.6 Games
4.7 Other issues
4.1 WeChat
4.1.1 When receiving images from friends in WeChat, what can I
do if the application crashes or the screen goes black when I try to
view the original image?
This problem may be caused by the image's resolution being too large.
Because WeChat does not provide any dedicated storage optimizations, this problem may
occur when you view high-resolution images. If you don't view or download the original
image and just look at the thumbnail, WeChat normally will not crash. Similarly, when you
send comparatively high-resolution images and you touch to preview the image, this may also
cause the application to crash.
Presently, WeChat versions 6.3.5 and later have already been optimized to deal with this
problem. If you still encounter crashes or black screens, we will push WeChat to continue
optimizing the application.
If you receive images with original files of larger than 10 MB, we recommend that you do not
use WeChat to view or download them.
If you send comparatively high-resolution images, in the same way, please do not use WeChat
to view the original images. Use Gallery to view and browse images.
Issue 01 (2016-01-27)
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Application management

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