Why Do The Power Key And Volume Key Protrude By Different Lengths From The Phone; Paint Has Rubbed Off My Gray/Coffee Phone, Leaving White Marks Visible. Why; Rear Cover On The Phone Bends When Pressed. Why; Tempered Glass Screen Protective Film Has An Uneven Surface. Why - Huawei Mate 8 Frequently Asked Questions Manual

Huawei Mate 8 Smartphone Feature FAQs
Huawei Mate 8 Smartphone Feature FAQs
2.1.9 Why do the power key and volume key protrude by
different lengths from the phone?
The power and volume keys are moving parts and are subject to manufacturing limitations.
This means they are not entirely uniform. This issue is not considered a fault unless
performance is affected.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
the warranty if it does not affect performance.
2.1.10 paint has rubbed off my gray/coffee phone, leaving white
marks visible. Why?
All phones are checked thoroughly for cosmetic defects before they are shipped.
Paint near micro-USB connectors, headset sockets, SIM card trays and pin holes is susceptible
to scraping. Paint on the phone's rear housing can be rubbed off when the phone is placed on a
table or in pockets.
The above issues are common to all dark-colored metal phone housings and are not
considered faults unless they affect the functioning of the phone.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.

2.1.11 rear cover on the phone bends when pressed. Why?

The thickness of phone batteries varies with charge. By design, there is a safety gap between
the battery and rear cover. If the rear cover is pressed, there will be some movement, but this
is entirely normal. Please rest assured that all Huawei phones must pass strict quality checks
before they are shipped.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
warranty.
2.1.12 tempered glass screen protective film has an uneven surface.
Why?
Screens are rigorously checked for defects before shipping. The phone features a Corning
Gorilla Glass 3 screen which is highly scratch-resistant and can withstand ordinary scrapes
and knocks. Additional screen protective film is not required.
If the issue persists even when the official Huawei super-thin (0.2 mm thick) tempered glass
screen protective film is used, users should take their phone to a Huawei service center where
the official Huawei protective film can be applied by a technician.
Note: If the user asks for a replacement, please inform them that this issue is not covered by
the warranty if it does not affect performance.
2.1.13 After some use, the phone's front and rear covers have
dents. Why?
1. Huawei phones comply with industry quality standards and are checked rigorously before
they are shipped.
Issue 01 (2016-01-27) Huawei Proprietary and Confidential
Copyright © Huawei Technologies Co., Ltd.
2 Hardware and appearance
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