Epson WF-7710 User Manual page 5

User's Guide
Application for Configuring Multiple Devices
(EpsonNet Config). . . . . . . . . . . . . . . . . . . . . . . . 221
Software Update Tools (EPSON Software
Updater). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Installing the Latest Applications. . . . . . . . . . . . . .223
Updating the Printer's Firmware Using the
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . .224
Uninstalling Applications. . . . . . . . . . . . . . . . . . . 224
Uninstalling Applications - Windows. . . . . . . . .224
Uninstalling Applications - Mac OS. . . . . . . . . .225
Printing Using a Network Service. . . . . . . . . . . . . 226
Solving Problems
Checking the Printer Status. . . . . . . . . . . . . . . . . .227
Checking Messages on the LCD Screen. . . . . . . 227
Error Code on the Status Menu. . . . . . . . . . . . . 228
Checking the Printer Status - Windows. . . . . . . 232
Checking the Printer Status - Mac OS. . . . . . . . 233
Checking the Software Status. . . . . . . . . . . . . . . . 233
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 233
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 234
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . .234
Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . 235
Several Sheets of Paper are Fed at a Time. . . . . . 235
Original Does Not Feed in the ADF. . . . . . . . . .235
Power and Control Panel Problems. . . . . . . . . . . . 236
Power Does Not Turn On. . . . . . . . . . . . . . . . . 236
Power Does Not Turn Off. . . . . . . . . . . . . . . . . 236
Power Turns Off Automatically. . . . . . . . . . . . . 236
LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 236
Touch Screen Does Not Respond. . . . . . . . . . . .236
Cannot Operate from the Control Panel. . . . . . 236
Cannot Print from a Computer. . . . . . . . . . . . . . . 237
Checking the Connection (USB). . . . . . . . . . . . 237
Checking the Connection (Network). . . . . . . . .237
Checking the Software and Data. . . . . . . . . . . . 238
Checking the Printer Status from the
Computer (Windows). . . . . . . . . . . . . . . . . . . .240
Checking the printer status from the
computer (Mac OS). . . . . . . . . . . . . . . . . . . . . 240
When You Cannot Make Network Settings. . . . . . 241
Cannot Connect from Devices Even Though
Network Settings are No Problems. . . . . . . . . . 241
Checking the SSID Connected to the Printer. . . 243
Checking the SSID for the Computer. . . . . . . . .243
Cannot Print from an iPhone or iPad. . . . . . . . . . 244
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 244
Printout is Scuffed or Color is Missing. . . . . . . .244
Contents
Banding or Unexpected Colors Appear. . . . . . . 245
Colored Banding Appears at Intervals of
Approximately 2.5 cm. . . . . . . . . . . . . . . . . . . .245
Blurry Prints, Vertical Banding, or
Misalignment. . . . . . . . . . . . . . . . . . . . . . . . . .246
Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .246
Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 247
Paper is Smeared During Automatic 2-Sided
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Printed Photos are Sticky. . . . . . . . . . . . . . . . . 248
Images or Photos are Printed in Unexpected
Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Cannot Print Without Margins. . . . . . . . . . . . . 249
Edges of the Image are Cropped During
Borderless Printing. . . . . . . . . . . . . . . . . . . . . .249
The Position, Size, or Margins of the Printout
Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 249
Printed Characters Are Incorrect or Garbled. . . 250
The Printed Image Is Inverted. . . . . . . . . . . . . . 250
Mosaic-Like Patterns in the Prints. . . . . . . . . . .250
Uneven Colors, Smears, Dots, or Straight
Lines Appear in the Copied Image. . . . . . . . . . .250
Moiré (Cross-Hatch) Patterns Appear in the
Copied Image. . . . . . . . . . . . . . . . . . . . . . . . . 251
An Image of the Reverse Side of the Original
Appears in the Copied Image. . . . . . . . . . . . . . 251
The Printout Problem Could Not be Cleared. . . 251
Other Printing Problems. . . . . . . . . . . . . . . . . . . 252
Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 252
Printing Slows Down Dramatically During
Continuous Printing. . . . . . . . . . . . . . . . . . . . .252
Cannot Cancel Printing from a Computer
Running Mac OS X v10.6.8. . . . . . . . . . . . . . . . 252
Cannot Start Scanning. . . . . . . . . . . . . . . . . . . . . 253
Scanned Image Problems. . . . . . . . . . . . . . . . . . . 253
Uneven Colors, Dirt, Spots, and so on Appear
when Scanning from the Scanner Glass. . . . . . . 253
Straight Lines Appear when Scanning from
ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
The Image Quality Is Rough. . . . . . . . . . . . . . . 254
Offset Appears in the Background of Images. . . 254
Text is Blurred. . . . . . . . . . . . . . . . . . . . . . . . . 254
Moiré Patterns (Web-Like Shadows) Appear. . . 255
Cannot Scan the Correct Area on the
Scanner Glass. . . . . . . . . . . . . . . . . . . . . . . . . .255
Text is Not Recognized Correctly when
Saving as a Searchable PDF. . . . . . . . . . . . . . . . 255
Cannot Solve Problems in the Scanned Image. . 256
Cannot Save Scanned Images to the Shared Folder 257
Checking Messages on the Printer. . . . . . . . . . . 257
Saving the Scanned Images Takes a Long Time. .258
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