Ca (Communication Assistant) - Panasonic KX-NCP500 Features Manual

1.32.3 CA (Communication Assistant)

1.32.3 CA (Communication Assistant)
Description
Panasonic Communication Assistant (CA) is a CTI application usable with any telephone (except SIP
extensions). A CTI server is not required to use CA. CA Client has 4 operating modes: Basic-Express, Pro,
Supervisor, and Operator Console.
•
Basic-Express Mode:
Only basic features are available, such as call control.
•
Pro Mode:
A pro user can see the presence (phone status and absent message) of other extensions.
•
ICD Group Supervisor Mode:
A supervisor can use this feature to monitor users within an ICD group from a PC.
•
Operator Console Mode:
An operator or secretary can manage and redirect multiple calls simultaneously with a graphical interface.
Class of Service (COS) Settings
The following CA features can be disabled on a COS basis via system programming:
–
Chat
–
ICD Group Log Out
CA version 3.0 or later is required to disable these features on a COS basis.
Conditions
•
Activation keys are required to enable the application, some of which are preinstalled on the MPR card.
•
For details, refer to the documentation for CA.
Installation Manual References
KX-NCP500/KX-NCP1000
3.8.4 First Party Call Control CTI Connection
KX-TDE100/KX-TDE200
3.8.4 First Party Call Control CTI Connection
KX-TDE600
3.10.4 First Party Call Control CTI Connection
PC Programming Manual References
3.4 [1-1] Slot—Card Property - IPCMPR (for KX-NCP500/KX-NCP1000/KX-TDE100/KX-TDE200)/IPCEMPR
(for KX-TDE600)—Port Number—
4.12 [2-7-1] Class of Service—COS Settings—CA
6.1 [4-1-1] Wired Extension—Extension Settings—Option 9—
6.10 [4-2-1] Portable Station—Extension Settings—Option 9—
Feature Guide References
2.2.1 Class of Service (COS)
414 Feature Guide
Built-in Communication Assistant Server
Built-in Communication Assistant
Built-in Communication Assistant