Computer Telephony Integration (Cti) Features; Computer Telephony Integration (Cti) - Panasonic KX-NCP500 Features Manual

1.32.1 Computer Telephony Integration (CTI)

1.32 Computer Telephony Integration (CTI) Features

1.32.1 Computer Telephony Integration (CTI)
Description
The PBX supports a CTI interface using the LAN port of the MPR card. The CTI interface allows extension
users to make or receive calls with advanced features:
–
Extension users can make calls easily from a phone book in their PC.
–
When an extension user receives an incoming call, detailed caller information can be displayed on the PC
automatically.
A PC and CTI server application software, such as Panasonic Communication Assistant (CA), are required to
use CTI features. The PC running the application monitors the status of the PBX and controls the PBX via the
CTI Server.
PBX
MPR
Card
PC
Conditions
•
CTI application software must be installed on the connected PC. In addition, some features may require a
KX-NCS3910, KX-NCS4910 or KX-NCS4950 (Activation Key for Software Upgrade to Enhanced Version).
•
CTI Call control is not supported for SIP extensions.
For example, a SIP extension user cannot make or transfer a call using a CTI application.
•
Application Programming Interface (API)/Protocol
Third Party Call Control
•
Only one CTI server can connect to the PBX at a time.
•
For details about specific CTI features, refer to the manual for your CTI application software.
Installation Manual References
KX-NCP500/KX-NCP1000
3.8.4 First Party Call Control CTI Connection
3.10.1 Connection of Peripherals
410 Feature Guide
CTI Server
LAN
PC
LAN
Type
•
•
API/Protocol
ECMA CSTA Phase 3
TAPI 2.1