Sharp MX-B382 Technical Handy Manual page 50

REPAIR HINTS
IMAGE SEND
How to scan to Office 365 email from
Scan to Email fails when using
MX-B382
hotmail.com or outlook.com
Scanned TIF images cannot be opened
using Windows Fax viewer
When sending a FAX, the MFP
requests the FAX number again
MX-B382
MX-FXX3
Unable to send a Fax - Machine
indicates extension phone off hook
50
Sharp MFP?
when using PABX.
Check the following settings under Network Settings ->
Service Settings -> SMTP
Primary Server: smtp.office365.com
Port Number: 587
Reply Email Address: ****@onmicrosoft.com
SMTP Authentication: ON
User Name should be same as the Reply Email Address.
Note: IMAP is not supported on the current Sharp MFPs
therefore only SMTP protocol can be used.
The correct port for SMTP with SSL enabled is 587 for
Office 365 email.
As Microsoft will not accept any email that is not
RFC5322 compliant, the sending email must have a
name and valid email address in the header therefore,
when configuring SMTP settings on the MFP, make sure
to add a Name & Email Address in the Default Send Set
menu (under System Settings\Image Send
Settings\Scan Settings).
As default, the scanned data for the models listed is set
to Greyscale (JPEG compression/ 8bit image) which is
currently unsupported using Windows Fax viewer.
To view TIF images using Windows Fax viewer,
implement one of the following workarounds:-
1. Change the Standard Colour Mode setting of the
scanner (Recommended).
From System Settings > Image Send Settings > Scan
Settings > Other Settings > Default Colour Mode
Settings; Change "Greyscale" to "Mono2".
2. Before sending, manually change the Colour Mode to
Mono2 before executing the job and scanning the
Disable FAX Destination Confirmation, using one of the
following methods:-
From System Settings Menu (Web Page):-
Select Image Send Settings - Fax Settings and uncheck
Fax Dest. Confirmation mode.
From MFP Operation Panel:-
Select Image Send Settings - Fax Settings - Fax Default
Settings and uncheck Fax Dest. Confirmation Mode.
On some PABX, the line voltage may be low enough for
the machine to think that an extension phone is off
hook. This is usually indicated with the telephone
symbol appearing on the display.
Change soft switch 83, Bit 8 from 1 to 0 .
This disables this detection.
SHARP
SSL: ON
originals.