Troubleshooting Virtual Office - Avaya 1120E User Manual

Note: Some IP Deskphones are configured as Virtual Office-only
telephones and have no assigned DN. However, these IP
Deskphones can still be used to make emergency calls. "Emergency
Calls only " is displayed on the IP Deskphone display when not
logged in to Virtual Office. When the phone goes off-hook, dial tone is
available for emergency calls only. All other calls are restricted.

Troubleshooting Virtual Office

Virtual Office can display error messages on-screen. Table 10 lists error
messages and describes actions to correct the causes.
Table 10: Troubleshooting Virtual Office (Part 1 of 3)
Displayed Message
Busy, try again
Invalid ID (1)
Invalid ID (2)
Probable Cause
Remote IP
Deskphone is active
(not idle).
ACD is logged in.
Make Set Busy is
inactive on ACD IP
Deskphone.
Incorrect User ID
entered.
User ID is not in
Gatekeeper
database.
Incorrect User ID
entered.
Additional phone features
Actions
Wait for remote IP
Deskphone to
become idle and try
again.
Log out ACD IP
Deskphone before
Virtual Office from
another IP
Deskphone.
Configure Make Set
Busy active on ACD
IP Deskphone.
Enter correct User ID.
Notify system
administrator.
Enter correct User ID.
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